Technical Support Executive

2 days ago

Mumbai, Maharashtra, India Grace Services Full time ₹ 2,40,000 - ₹ 3,36,000 per year

WE ARE HIRING @ GRACE STAFFING SERVICES

Process: HP – North America (Customer Service & Technical Troubleshooting | Voice Process)

Location: Thane, Mumbai

Job Type: Full-Time | Work from Office

Shift: US Rotational Shifts

Transport: Centralized Pick-up from Thane Station & Home Drop (Night Shifts Only)

About the Role

Grace Staffing Services is hiring for the HP – North America Voice Process.

This role involves interacting with international customers, assisting them with technical troubleshooting and resolving general service-related queries.

If you have strong communication skills, a problem-solving attitude, and a desire to grow in a global customer support environment — this is the perfect opportunity for you

Job Profile

  • Handle inbound voice calls from HP's North American customers.
  • Assist customers by resolving technical issues related to HP products — including hardware, software, and connectivity.
  • Address and resolve customer service queries with accuracy and professionalism.
  • Document every interaction and ensure issue resolution as per defined SLAs.
  • Escalate complex technical problems to higher-level support when required.
  • Maintain high levels of customer satisfaction through clear and empathetic communication.

Eligibility Criteria

  • Education: HSC or Graduate (any stream).
  • Experience:
  • Minimum 6 months of technical troubleshooting experience (BPO/Non-BPO).
  • Graduate freshers from any stream are also eligible to apply.
  • Skills:
  • Excellent English communication skills (verbal & written).
  • Strong analytical and troubleshooting abilities.
  • Ability to work under pressure and deliver effective solutions.
  • Willingness to work in US rotational shifts.

Perks & Benefits

  • Opportunity to work with a leading global tech brand – HP (North America Process).
  • Attractive salary package + performance incentives.
  • 5-day work week with 2 rotational offs.
  • Centralized Pick-up & Home Drop in night shifts.
  • Excellent career growth in international customer service & technical support.

If Interested contact below to Apply

Email:

Contact : Suraj:

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹28,000.00 per month

Benefits:

  • Health insurance

Education:

  • Bachelor's (Preferred)

Experience:

  • Technical support: 1 year (Required)

Location:

  • Mumbai, Maharashtra (Required)

Work Location: In person

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