Technical Support Executive

2 days ago

Mumbai, Maharashtra, India Growfitter Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Are you a recent graduate eager to start your career in technology? We are looking for enthusiastic freshers to join us as Technical Support Executives. In this role, you will help users with their queries, manage the Help & Support section of our app, and ensure a smooth user experience. This is an exciting entry-level opportunity to learn, grow, and build a strong foundation in technical support.

Responsibilities
:

  • Respond to user queries and resolve technical issues via tickets, emails, and chat.
  • Monitor, update, and improve the Help & Support section of the app.
  • Troubleshoot common app-related problems and escalate complex issues as needed.
  • Collaborate with the development team to ensure timely resolutions.
  • Maintain daily logs and reports to track issues and suggest improvements.

What We're Looking For:

  • Recent graduates in IT, Computer Science, or related fields (freshers only).
  • Strong problem-solving and analytical thinking.
  • Good communication skills to effectively assist users.
  • Basic knowledge of mobile apps and troubleshooting.
  • Eagerness to learn, adapt, and grow in a fast-paced environment.
  • Candidates 
    must be based in Mumbai
     and available for 
    immediate joining
    .

Job Details

  • Location:
     Goregaon East (Onsite)
  • Job Type:
     Full-time
  • Experience:
     0–1 year (Freshers welcome)

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