Technical Support Executive

2 days ago

Mumbai, Maharashtra, India Hunarstreet Technologies Full time ₹ 3,00,000 - ₹ 9,00,000 per year
Company Overview:
Hunarstreet Technologies is a leading staffing and recruiting company in India. We specialize in providing top-notch talent to organizations across various industries.
Role and Responsibilities:
We are currently seeking a Technical Support Executive to join our 24/7/365 support incident management team. The key responsibilities of this role include:
  • Proactively monitoring the IT Infrastructure services and acknowledging alerts
  • Notifying relevant stakeholders and coordinating with internal and external teams for incident resolution
  • Working in rotational shifts to provide round-the-clock support
  • Performing hands-on activities on IT infrastructure configuration items for incident resolution and upgrade activities
  • Resolving end-user issues related to IT services
Candidate Qualifications:
To be considered for this position, the candidate should have:
  • 3 to 4 years of overall domain experience
  • Experience in Windows/Linux server administration and messaging and collaboration platforms administration
  • Knowledge of IT security products and services
  • Experience with email protocols, Active Directory, LDAP, and TCP/IP
  • Self-initiative, motivation, and willingness to learn
  • Excellent communication skills in written and spoken English
Required Skills:
The ideal candidate should possess the following skills:
  • Windows / Linux server administration
  • Messaging and Collaboration platforms administration (office 365, G-Suite, IceWarp)
  • IT security products and services

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