Technical Support Executive

1 day ago

Mumbai, Maharashtra, India Beenet Communication Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title:
Technical Support Executive

Company:
Beenet Communication

About Us:

Beenet Communication is a leading provider of telecom solutions, specializing in A2P messaging services. With over a decade of industry experience, we empower businesses to connect efficiently with their audiences through strategic SMS marketing solutions.

Role Overview:

We are seeking a technically adept and client-focused individual to join our team as a Technical Support Executive. This role involves supporting the sales team with client onboarding, managing technical integrations, and ensuring the smooth delivery of our messaging services.

Key Responsibilities:

  • Provide technical support during-client onboarding and integration processes.
  • Troubleshoot configuration issues and coordinate with internal teams for resolution.
  • Maintain accurate technical documentation, including configuration details and service reports.
  • Communicate product features, APIs, and integration processes to clients effectively.
  • Collaborate with operations and technical teams to ensure seamless service implementation.

Qualifications & Skills:

  • Strong communication, analytical, and problem-solving skills.
  • Experience in account management or client-facing technical roles.
  • Ability to multitask and work collaboratively with cross-functional teams.
  • Proficiency in business communication and technical concepts.
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
  • Prior experience in the telecom industry is an advantage.
  • Must be located in commutable distance to Mumbai, Maharashtra, India.

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