Technical Support Engineer
6 hours ago
Company: XPR POS ) (Promoter company of UFO Moviez India Limited)
Job Summary: We are looking for a detail-oriented and technically proficient Technical Support Engineer to join our Support Operations team. In this role, you will handle escalated support tickets, conduct indepth diagnostics, and play a critical role in deploying software on our self-ordering kiosks at client locations.
Key Responsibilities:
- Respond to and resolve L2 support tickets escalated by the L1 team.
- Analyze application logs, system logs, and configuration data to diagnose issues.
- Collaborate with engineering or QA teams when deeper issue analysis is required.
- Coordinate and execute software deployments on kiosk devices for client go-lives.
- Ensure deployment configurations are tested and validated pre- and post-deployment.
- Maintain detailed documentation of issues, solutions, and deployment activities in the support system.
- Provide guidance and support to L1 support staff as needed.
- Follow internal SLA timelines and escalate risks proactively.
- Participate in deployment planning calls with project teams and clients.
- Continuously improve internal tools, support processes, and deployment workflows.
Qualifications & Skills:
- Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
- 1 to 3 years of experience in technical support or software deployment roles.
- Strong understanding of operating systems (Windows/Linux), basic networking, and system logs.
- Experience working with remote desktop tools, log analyzers, or support ticketing systems.
- Exposure to software deployment processes and tools.
- Ability to troubleshoot and debug issues independently.
- Strong documentation and communication skills in English (written and spoken).
- Willingness to work night shifts and weekends
- Preferred Male candidate.
-
Technical Support Engineer
6 hours ago
Mumbai, Maharashtra, India Phosphorus Solution Full time ₹ 10,00,000 - ₹ 15,00,000 per year-: Job Description: -Job Title : Technical Support EngineerLocation: MumbaiExperience:- 7-10 YearsQualification:- B.Tech / M.Tech in EC , ECE and MechatronicsCriteria:- Must have 60 % and above in 10th, 12th & graduationSalary:- Upto 15 LPAExperience / Requirements :-● Prior experience of 8-10 years in software installation within Access Control,...
-
Mumbai, Maharashtra, India Ribbon Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJOB PROFILE SUMMARY: Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product...
-
Technical Support Engineer
2 days ago
Mumbai, Maharashtra, India e-Emphasys Technologies (Now VitalEdge) Full time ₹ 8,00,000 - ₹ 12,00,000 per yearAbout UsWe are a leading Enterprise Resource Planning (ERP) and Dealer Management (DMS) software and solutions provider to heavy equipment, agriculture, and construction companies. We aim to be the thought leader in the industries we serve and a trusted IT advisor to all our customers. Today, we have over 700 employee associates, offices on four continents,...
-
Technical Support Engineer
2 weeks ago
Mumbai, Maharashtra, India PcVue Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionARC Informatique has been a forward-thinking industrial automation and operations software editor for over 40 years, with 16 offices worldwide. We develop PcVue, a reliable, secure, and robust HMI/SCADA software platform for monitoring and control applications across various markets such as Integrated Building Management, Energy,...
-
Technical Support Engineer
5 days ago
Mumbai, Maharashtra, India Lxme Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAbout Us:At LXME, we're building India's first full-stack financial platform for women — designed to helpthem save, invest, and manage money confidently. We're on a mission to create real impact, andwe're looking for passionate builders to join our tribe.Job Description:The Technical Support Specialist is responsible for providing technical support and...
-
Technical Support Engineer
5 days ago
Mumbai, Maharashtra, India HDFC securities Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Title:Technical Support Engineer - Application ManagementExperience Level:3-7 YearsKey Responsibilities:Application Deployment & Management:Manage the deployment of applications, including relevant upgrades and patches, across UAT, Production, and Disaster Recovery (DR) environments.Oversee the deployment and basic administration of databases.Ensure the...
-
IT Technical Support Engineer
2 days ago
Navi Mumbai, Maharashtra, India TriEdge Solutions Full time ₹ 19,20,000 - ₹ 28,80,000 per yearPosition : IT Technical Support EngineerLocation : Navi MumbaiJob Type: Full-TimeJob Summary We are seeking a skilled and experienced IT Technical Support Engineer to manage and maintain our organization's IT infrastructure. The ideal candidate should have hands-on experience with server setups, firewall configurations, CCTV systems, backup strategies, and...
-
Lead Technical Support Engineer
1 week ago
Navi Mumbai, Maharashtra, India HERE Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per yearWhat's the role?In this critical role of Lead Technical Support Engineer, you'll be the go-to technical advisor for our customers—ensuring they extract maximum value from HERE's industry-leading location products and services across the entire lifecycle: from evaluation to production to ongoing optimization.This is more than a support role—it's about...
-
Technical Support Head
1 week ago
Mumbai, Maharashtra, India Kaapro Management Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:We are looking for a dedicated and technically skilled Team Leader – Technical Support to manage and guide our support engineers in delivering timely and high-quality customer supportLocation - Goregaon MumbaiThis role requires strong technical knowledge, leadership capabilities, and a customer-first mindset to ensure smooth daily...
-
Technical Support Engineer
1 week ago
Navi Mumbai, Maharashtra, India Intertec Softwares Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJOB TITLE: Technical Support Engineer – Service DeskJOB PURPOSE: Service Desk operationsQUALIFICATION: GraduateCERTIFICATIONS: Certified in Microsoft Technologies, Networking SkillsEXPERIENCE: 2+RESPONSIBILITIES (INCLUDES ALL TASKS):Key Responsibilities:Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to...
