Technical Support Engineer

1 day ago

Navi Mumbai, Maharashtra, India Intertec Softwares Full time ₹ 4,00,000 - ₹ 8,00,000 per year

JOB TITLE: Technical Support Engineer – Service Desk

JOB PURPOSE: Service Desk operations

QUALIFICATION: Graduate

CERTIFICATIONS: Certified in Microsoft Technologies, Networking Skills

EXPERIENCE: 2+

RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Key Responsibilities:
  • Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to user provisioning and access provisioning.
  • Assist in the setup and maintenance of user accounts, roles, and permissions within Oracle Fusion.
  • Monitor and manage access requests, ensuring timely and accurate provisioning of application-level access.
  • Troubleshoot and resolve issues related to user access and permissions.
  • Collaborate with Level 2 support and other teams to escalate and resolve complex issues.
  • Document and maintain support procedures, ensuring they are up-to-date and accessible.
  • Provide training and guidance to end-users on best practices for accessing and using Oracle Fusion applications.
  • Participate in regular team meetings and contribute to continuous improvement initiatives.

TECHNICAL SKILLS / COMPETENCIES:

  • MANDATORY
  • The Level 1 Application Support Specialist will be responsible for providing first-line support for Oracle Fusion applications, focusing on user provisioning and application-level access provisioning. This role requires a proactive individual with strong problem-solving skills and excellent communication abilities.
  • Proven experience in application support, preferably with Oracle Fusion.
  • Strong understanding of user provisioning and application-level access provisioning within Oracle Fusion.
  • Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Familiarity with ITIL processes and best practices is a plus.

SOFT SKILLS:

  • MANDATORY
  • Experience with Oracle E-Business Suite (EBS) and home-grown digital applications related to the hospitality hotel industry.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Familiarity with ITIL processes and best practices is a plus.

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