Technical Support Engineer

2 days ago

Navi Mumbai, Maharashtra, India ALLOT Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Who we are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you'll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

What we're looking for

A Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos.

What you'll do

  • Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email
  • Provide excellent, dedicated, and proactive support service
  • Perform deep problem investigation into system logs and behavior
  • Provide technical guidance and solutions to the company's customers and partners, problem reproduction, and lab simulations
  • Work with higher tier support teams and travel to customer sites according to need
  • Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

Requirements:

What you should have

  • 4-5 years of experience in relevant positions.
  • Strong knowledge of Linux system operation & troubleshooting
  • Excellent troubleshooting techniques to analyze and validate issues
  • Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations
  • Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security
  • Experienced in customer care working with CRM systems
  • Ideally, experience with Microservices and Containers and Kubernetes
  • Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

Advantages:

  • Knowledge in database SQL querying and database administration
  • Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
  • Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc.
  • Experience working directly with ISPs, mobile operators, cable operators

If you are interested in applying to this role at Allot, pleaseshare with us your resume in English. Thanks

Region (Website):

Asia Pacific

  • Technical Support Engineer

    4 days ago

    Navi Mumbai, Maharashtra, India BD Software Distribution Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionBD Software Distribution Pvt. Ltd. is a leading Value-Added Distributor in India, delivering advanced cybersecurity solutions for consumers, SMBs, enterprises, and government organizations. Established in June 2016, we are the exclusive distributor of Bitdefender in India, providing top-tier protection against evolving cyber threats. Our...

  • IT Technical Support Engineer

    4 days ago

    Navi Mumbai, Maharashtra, India TriEdge Solutions Full time ₹ 19,20,000 - ₹ 28,80,000 per year

    Position : IT Technical Support EngineerLocation : Navi MumbaiJob Type: Full-TimeJob Summary We are seeking a skilled and experienced IT Technical Support Engineer to manage and maintain our organization's IT infrastructure. The ideal candidate should have hands-on experience with server setups, firewall configurations, CCTV systems, backup strategies, and...

  • Technical Support Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India Intertec Softwares Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB TITLE: Technical Support Engineer Service DeskJOB PURPOSE: Service Desk operationsQUALIFICATION: GraduateCERTIFICATIONS: Certified in Microsoft Technologies, Networking SkillsEXPERIENCE: 2+RESPONSIBILITIES (INCLUDES ALL TASKS):Key Responsibilities:Provide first-line support for Oracle Fusion applications, addressing user queries and issues related to...

  • L1 Technical Support Engineer

    6 days ago

    Navi Mumbai, Maharashtra, India BD Software Distribution Pvt Ltd Full time ₹ 25,00,000 - ₹ 40,00,000 per year

    Job Description – Senior Technical Support Engineer - 3+ Years.Key Responsibilities:Provide expert-level support for Endpoint Security and DLP solutions.Design, implement, and support deployments of Endpoint Security solutions in complex air-gapped environments, ensuring robust protection for offline critical infrastructure.Integrate Endpoint Security...

  • Senior Technical Support Engineer

    2 days ago

    Navi Mumbai, Maharashtra, India ALLOT Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Who we areAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you'll have the opportunity...

  • Technical Support Engineer

    2 weeks ago

    Mumbai, Maharashtra, India ANS TECHNOCRAFTS LLP Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionANS Technocrafts LLP is a prominent distributor in the Physical Security, Safety, RFID, and Printing Solutions domain. The company has been operational since 2017 and collaborates with over 400 resellers nationwide. ANS Technocrafts LLP specializes in FIDO Key, Smart Card Reader, RFID Solutions, RFID Tags & Inlays, Barcoding Solutions, and...

  • Site Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India M L Labade Engineer Contractor Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesOrganizing materials and ensuring sites are safe and clean.Preparing cost estimates and ensuring appropriate materials and tools are available.Providing technical advice and suggestions for improvement on particular projects.Diagnosing and troubleshooting equipment as required.Negotiating with suppliers and vendors to ensure the best...

  • Support Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India Celebal Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Support Engineer - Data Engineering & Workflow MonitoringLocation: Navi MumbaiDuration: FulltimeRole Overview:We are seeking a proactive and detail-oriented Support Engineer to join our Mumbai team. The ideal candidate will be responsible for monitoring data workflows, debugging pipelines, and ensuring timely resolution of issues. This role...

  • Technical Support Engineer

    20 hours ago

    Mumbai, Maharashtra, India Phosphorus Solution Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    -: Job Description: -Job Title : Technical Support EngineerLocation: MumbaiExperience:- 7-10 YearsQualification:- B.Tech / M.Tech in EC , ECE and MechatronicsCriteria:- Must have 60 % and above in 10th, 12th & graduationSalary:- Upto 15 LPAExperience / Requirements :-● Prior experience of 8-10 years in software installation within Access Control,...

  • Technical Support Engineer

    20 hours ago

    Mumbai, Maharashtra, India UFO Moviez Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company: XPR POS ) (Promoter company of UFO Moviez India Limited)Job Summary: We are looking for a detail-oriented and technically proficient Technical Support Engineer to join our Support Operations team. In this role, you will handle escalated support tickets, conduct indepth diagnostics, and play a critical role in deploying software on our self-ordering...