Technical Support Engineer
15 hours ago
-: Job Description: -
Job Title : Technical Support Engineer
Location: Mumbai
Experience:- 7-10 Years
Qualification:- B.Tech / M.Tech in EC , ECE and Mechatronics
Criteria:- Must have 60 % and above in 10th, 12th & graduation
Salary:- Upto 15 LPA
Experience / Requirements :-
● Prior experience of 8-10 years in software installation within Access Control, Biometrics, CCTV, Fire Industry, or related fields is preferred.
● Provide technical support to customers via phone, email, or on-site visits, ensuring timely resolution of issues related to software installation and configuration.
● Collaborate with customers to understand their requirements and effectively troubleshoot technical problems.
● Conduct training sessions for customers on software installation, usage, and troubleshooting procedures.
● Document support cases and maintain accurate records of customer interactions and resolutions.
● Work closely with the development team to escalate and resolve complex technical issues.
● Stay updated on industry trends and advancements in Access Control, Biometrics, CCTV, and Fire Industry technologies. Requirements:
● Strong technical background with a degree in Electronics and Communications, or Electrical Engineering.
● Proficiency in software installation, configuration, and troubleshooting.
● Excellent communication and interpersonal skills to effectively interact with customers.
● Ability to work independently and in a team environment, with a strong customer service orientation
Job Type: Full-time
Pay: ₹1,000, ₹1,500,000.00 per year
Work Location: In person
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