Technical Support Engineer

10 hours ago


Mumbai, Maharashtra, India Phosphorus Solution Full time ₹ 10,00,000 - ₹ 15,00,000 per year

-: Job Description: -

Job Title : Technical Support Engineer

Location: Mumbai

Experience:- 7-10 Years

Qualification:- B.Tech / M.Tech in EC , ECE and Mechatronics

Criteria:- Must have 60 % and above in 10th, 12th & graduation

Salary:- Upto 15 LPA

Experience / Requirements :-

● Prior experience of 8-10 years in software installation within Access Control, Biometrics, CCTV, Fire Industry, or related fields is preferred.

● Provide technical support to customers via phone, email, or on-site visits, ensuring timely resolution of issues related to software installation and configuration.

● Collaborate with customers to understand their requirements and effectively troubleshoot technical problems.

● Conduct training sessions for customers on software installation, usage, and troubleshooting procedures.

● Document support cases and maintain accurate records of customer interactions and resolutions.

● Work closely with the development team to escalate and resolve complex technical issues.

● Stay updated on industry trends and advancements in Access Control, Biometrics, CCTV, and Fire Industry technologies. Requirements:

● Strong technical background with a degree in Electronics and Communications, or Electrical Engineering.

● Proficiency in software installation, configuration, and troubleshooting.

● Excellent communication and interpersonal skills to effectively interact with customers.

● Ability to work independently and in a team environment, with a strong customer service orientation

Job Type: Full-time

Pay: ₹1,000, ₹1,500,000.00 per year

Work Location: In person



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