
Technical Support Engineer
24 hours ago
Company Description
ARC Informatique has been a forward-thinking industrial automation and operations software editor for over 40 years, with 16 offices worldwide. We develop PcVue, a reliable, secure, and robust HMI/SCADA software platform for monitoring and control applications across various markets such as Integrated Building Management, Energy, Transportation, Infrastructure, Manufacturing, and other industrial applications. Our 150+ dynamic team members globally ensure proximity and cultural alignment with our user base, facilitating efficient customer care. With ISO 9001, 14001, and 27001 certifications, we embed quality, sustainability, and security into our development processes and products from design to delivery.
Role Description
This is a full-time, partly on-site role based in Mumbai/Pune/Gujarat for a HMI/SCADA Support Engineer. The role will be responsible for providing technical assistance, troubleshooting issues, and ensuring customer satisfaction through effective customer support. Daily tasks include diagnosing technical problems, delivering prompt solutions, assisting customers via various communication channels, and maintaining a high level of technical expertise.
Qualifications
- Technical Support and Troubleshooting skills
- Strong Analytical Skills
- Experience in Customer Support and Customer Service
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Bachelor's degree in Instrumentation, Electronics, Computer Science, Information Technology, or a related field
- Familiarity with PcVue or similar HMI/SCADA software is a plus
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