Technical Support Engineer

19 hours ago

Mumbai, Maharashtra, India Allot Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Who we are

Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you'll have the opportunity to grow both professionally and personally in a dynamic environment that values diverse perspectives and encourages collaboration with individuals who are committed to go the extra mile to succeed.

What we're looking for

A Technical Support Engineer to support our Communication Service Providors clients in APAC & EMEA region - this is an opportunity to join the Global Customer Services team of a leading Network Intelligence and Cybersecurity solutions for Tier1 global telcos. 

What you'll do

  • Handle 1st and 2nd level support cases professionally and independently via CRM, phone, and email 
  • Provide excellent, dedicated, and proactive support service 
  • Perform deep problem investigation into system logs and behavior 
  • Provide technical guidance and solutions to the company's customers and partners, problem reproduction, and lab simulations 
  • Work with higher tier support teams and travel to customer sites according to need 
  • Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success 
Requirements

What you should have

  • 4-5 years of experience in relevant positions.
  • Strong knowledge of Linux system operation & troubleshooting 
  • Excellent troubleshooting techniques to analyze and validate issues 
  • Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation and lab simulations 
  • Detailed understanding of Cyber Security threats, attack types, Firewalls, Malware and content/URL filtering, DNS Security 
  • Experienced in customer care working with CRM systems 
  • Ideally, experience with Microservices and Containers and Kubernetes
  • Graduate/Diploma in Computer Science/Electrical/Electronic Engineering 

Advantages: 

  • Knowledge in database SQL querying and database administration
  • Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc. 
  • Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing 
  • Working knowledge of Security and Analytics deployed on Cloud Platforms such as Openstack, K8s, Azure etc. 
  • Experience working directly with ISPs, mobile operators, cable operators 

If you are interested in applying to this role at Allot, please share with us your resume in English. Thanks

  • Technical Support Engineer

    2 weeks ago

    Navi Mumbai, Maharashtra, India BD Software Distribution Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionBD Software Distribution Pvt. Ltd. is a leading Value-Added Distributor in India, delivering advanced cybersecurity solutions for consumers, SMBs, enterprises, and government organizations. Established in June 2016, we are the exclusive distributor of Bitdefender in India, providing top-tier protection against evolving cyber threats. Our...

  • Engineer - Technical Support

    2 weeks ago

    Mumbai, Maharashtra, India Charles Technologies Full time

    Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate Technical Support Engineer to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:Provide...

  • Technical Support Engineer

    3 weeks ago

    Mumbai, Maharashtra, India Allot Full time

    Who we are Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure At Allot you ll have the...

  • Technical Support Engineer

    1 week ago

    Mumbai, Maharashtra, India 1Pay Full time ₹ 5,50,000 - ₹ 7,00,000 per year

    We at 1Pay are looking for a Technical Support Engineer with 2 to 5 years of experience in the Fintech domain, preferably with exposure to FASTag and NPCI transaction flows.We are seeking this candidate to work as part of our Technical Support team, helping us maintain operational excellence by troubleshooting production issues, performing log analysis, and...

  • Technical Support Engineer

    7 days ago

    Mumbai, Maharashtra, India Innoblooms Info Services Pvt. Ltd. Full time ₹ 5,50,000 - ₹ 7,00,000 per year

    We are looking for a Technical Support Engineer with 2 to 5 years of experience in the Fintech domain, preferably with exposure to FASTag and NPCI transaction flows.We are seeking this candidate to work as part of our Technical Support team, helping us maintain operational excellence by troubleshooting production issues, performing log analysis, and ensuring...

  • Technical Support Engineer

    3 weeks ago

    Mumbai, Maharashtra, India NTek software solutions Full time

    Title : - Technical Specialist - Technical Support EngineerExperience : 6 - 10 yearsDesignation : Senior Technical SpecialistEducation : Graduate/Post-GraduateLocation : Mumbai (on-site)Functions : ITJob type : PermanentIndustry : Information Technology and Consulting ServicesPrimary Responsibilities :- A Tech support Engineer is responsible for the...

  • Technical Support Engineer(Data Storage)

    2 weeks ago

    Mumbai, Maharashtra, India Smart Moves Consultants Full time

    Job Title: Support Engineer (Data Storage ) Location: Sion, Mumbai About Us: We are leading manufacturer of workstations, servers, and data storage solutions with over a decade of experience in delivering enterprise-grade technology to prominent clients, including government and corporate sectors. Job Description Position: Support Engineer (Data...

  • Technical Support Engineer(Data Storage)

    2 weeks ago

    Mumbai, Maharashtra, India Smart Moves Consultants Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Support Engineer (Data Storage )Location: Sion, MumbaiAbout Us:We are leading manufacturer of workstations, servers, and data storage solutions with over a decade of experience in delivering enterprise-grade technology to prominent clients, including government and corporate sectors.Job DescriptionPosition: Support Engineer (Data Storage)Location:...

  • Technical Support L1

    3 weeks ago

    Mumbai, Maharashtra, India CIEL HR Full time

    Position - Technical Support Engineer Manage Engine Application Manager Tool - L1 Exp - 1 years Location - Mumbai Shifts - 24 7 support Rotational Day shift and Night Shift 6days Working Excellent Communication Skill Interview round - Virtual and F2F rounds Roles and Responsibilities Provide Level 1 technical support for Manage Engine...

  • Technical Support Engineer

    7 days ago

    Navi Mumbai, Maharashtra, India ALLOT Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Who we areAllot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.At Allot, you'll have the opportunity...