Technical Support Engineer

4 days ago

Navi Mumbai, Maharashtra, India BD Software Distribution Pvt Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Company Description

BD Software Distribution Pvt. Ltd. is a leading Value-Added Distributor in India, delivering advanced cybersecurity solutions for consumers, SMBs, enterprises, and government organizations. Established in June 2016, we are the exclusive distributor of Bitdefender in India, providing top-tier protection against evolving cyber threats. Our diverse portfolio includes solutions for endpoint security, data loss prevention, digital risk management, and more. We support over 12,50,000 users nationwide through 1500+ partners and a team of 100+ experts. Our commitment to adopting trends like AI-driven threat detection ensures the security of our clients in a fast-evolving digital landscape.

Role Description

This is a full-time on-site role for a Technical Support Engineer, located in Navi Mumbai. The Technical Support Engineer will be responsible for providing technical assistance, troubleshooting, and resolving technical issues for clients. Key tasks include responding to customer queries, analyzing technical problems, and ensuring customer satisfaction through effective customer support and service. The role also involves working closely with the sales and marketing teams to deliver seamless operations.

Qualifications

  • Technical Support and Troubleshooting skills
  • Strong Analytical Skills
  • Experience in Customer Support and Customer Service
  • Excellent communication and problem-solving abilities
  • Ability to work independently and in a team environment
  • Relevant technical certification or degree is a plus
  • Experience in cybersecurity or related fields is advantageous

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