Technical Support Engineer
1 day ago
Company Description
ANS Technocrafts LLP is a prominent distributor in the Physical Security, Safety, RFID, and Printing Solutions domain. The company has been operational since 2017 and collaborates with over 400 resellers nationwide. ANS Technocrafts LLP specializes in FIDO Key, Smart Card Reader, RFID Solutions, RFID Tags & Inlays, Barcoding Solutions, and Access Control, providing a wide range of products to meet various industry needs.
Role Description
This is a full-time on-site role located in Mumbai for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting complex issues, and ensuring customer satisfaction. The role will include addressing technical inquiries, resolving technical problems, and collaborating with the team to improve overall customer service and support processes.
Qualifications
- Possess Technical Support and Troubleshooting skills
- Strong Analytical Skills and ability to diagnose issues effectively
- Customer Support and Customer Service skills
- Excellent communication and interpersonal skills
- Ability to work independently and within a team
- Experience in the physical security, safety, or RFID domains is a plus
- Bachelor's degree in Computer Science, Information Technology, or related field
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