Engineer - Technical Support

1 day ago

Mumbai, Maharashtra, India Charles Technologies Full time US$ 60,000 - US$ 1,20,000 per year

Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionate
Technical Support Engineer
to join our growing team in Mumbai to ensure the quality and reliability of our cutting-edge digital products.

Key Responsibilities:

  • Provide Technical support for our Mobile and Web Applications
  • On site Support and Implementation of our product to customers
  • Investigate and resolve customer-reported issues, bugs, and performance concerns
  • Collaborate with Product, QA, and Development teams to escalate and fix complex problems
  • Monitor application performance on a regular basis
  • Assist in App deployments, Version rollouts and Post-Release monitoring
  • Support Internal teams with Technical Insights and solutions.
  • Participate in on-call rotations and provide timely responses to critical incidents.
  • Ensure compliance with security, privacy, and data protection standards.

Required Qualifications:

  • 1-3 years of experience in a Technical Support role.
  • Strong understanding of mobile platforms (iOS, Android) and Web Applications.
  • Experience with Issue Tracking systems
  • Excellent communication and problem-solving skills.

Must Have Skills

  • Should have to work in Rotational Shifts (Morning/Afternoon)
  • Mandatory Languages to be known - English, Marathi and Hindi

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