Technical Support Engineer L1
2 days ago
Company Description
Innovative Techhub Pvt. Ltd. (ITHPL) is a leader in IT Infrastructure Solutions & Services, supporting Large, Small & Medium Enterprises in achieving their business objectives. We design accurate solutions tailored to customers' requirements, budgets, and goals. As ISO 9001:2015 & ISO 27000:2013 certified, we adhere to best-in-class practices, ensuring high efficiency and quality standards. Being business partners with leading global IT brands, we maintain our teams' expertise in various solution platforms, combining scalable solutions with customer-centric teams for smooth product and service delivery.
Role Description
This is a full-time, on-site role for a Technical Support Engineer L1 located in Mira Road, Mumbai. The Technical Support Engineer L1 will be responsible for providing technical support, troubleshooting issues, and analyzing problems to deliver effective solutions. Day-to-day tasks include addressing customer inquiries, maintaining customer satisfaction, and ensuring efficient problem resolution. The candidate will work closely with customers and other teams to facilitate seamless support.
Qualifications
- Technical Support and Troubleshooting skills
- Strong Analytical Skills for problem-solving
- Customer Support and Customer Service skills
- Excellent verbal and written communication skills
- Ability to work effectively in a team environment
- Relevant certifications in IT support or related fields are a plus
- Bachelor's degree in Computer Science, Information Technology, or related field
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