L1 - Desktop Support Engineer - Mumbai

1 day ago

Mumbai, Maharashtra, India Prodcon Tech Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Exciting Opportunity: L1 Desktop Support Engineer

Location: Mumbai (Work from Office - 6 Days)

Industry: Research & Development / Aviation Domain

Type : Full time and Permanent

Exp yrs

Are you a tech enthusiast passionate about providing top-notch IT support?

Join a well-established organization working on an Aviation/Research domain project in the heart of Mumbai

Your Key Responsibilities:

L1 Support engineer will be the first point of contact for the end-users of the organization seeking technical assistance. The primary responsibility of the L1 support personnel is as underlined:

  1. Responding to customer inquiries.
  2. Identifying customer issues and diagnosing the root of the problem.
  3. Providing basic troubleshooting and guidance to customers in resolving their issues.
  4. Answering FAQs related to products or services, features, account setup, billing inquiries, or general usage questions.
  5. Logging customer interactions and in support tickets for tracking purposes
  6. Escalating unresolved issues or complex problems to next support tier L2/L3

Hardware and Networking:

  1. Ability to differentiate between different type of IT assets

  2. Ability to identify & locate end point devices (mac address, physical and logical location)

  3. Ability to install and configure end point devices
  4. Ability to configure extended devices (such dual screen)
  5. Ability to collect errors (from end points, applications, printers) & triage
  6. Ability to utilize OEM tools, if any. Ability to run self-tests, as prescribed by OEM
  7. Ability to carry out HW to isolate issues (through beep alerts or error codes)
  8. Ability to fix Physical connectivity of LAN, phone, peripherals etc. (such as connect to NW port, connect to interfaces of parent / child devices)

Windows Operating System:

1. Install and troubleshoot Windows OS independently. E.g. Windows 10 and Windows 11

2. Understanding of desktop applications installation & uninstallation

3. Domain setup & add / remove computers to domain

4. Carry out Disk management, Wireless configuration

Office 365

  1. Install and troubleshoot Office 365 issues
  2. Account setup, password reset, and general trouble shooting

Printer management:

1. Troubleshoot and manage service calls for printers & copiers locally and remotely

Backup and Recovery:

1. Technical understanding of native backup management tools

End Point Security/Patch Management:

1. Basic understanding of antivirus management

2. Install Antivirus client and configure, where needed

3. Install patches manually on endpoints if required

Why Join Us?

  • Be part of an exciting project in the Aviation/Research domain.
  • Work with a well-settled organization offering stability and growth opportunities.
  • Opportunity to enhance your IT support skills in a professional and supportive environment.

Interested?

Share your resume via WhatsApp at /

Lets elevate your career together

Thanks & Regards,

Kajal Gupta

Prodcon Tech services

WA only)

TAS Lead

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