Desktop Support Engineer

10 hours ago

Mumbai, Maharashtra, India Microscan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Desktop Support Engineer

Location - Mumbai

We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team. This role is essential in ensuring that our employees have the necessary technical support to perform their duties efficiently. As a Desktop Support Engineer, you will be responsible for troubleshooting and resolving hardware and software issues, providing exceptional IT support, and maintaining a seamless desktop environment. This position offers an exciting opportunity for individuals looking to grow their careers in the IT support field.

Key Responsibilities

  • Provide on-site technical support for desktop hardware and software issues.
  • Diagnose and resolve technical problems related to computer systems, networking, and peripherals.
  • Install, configure, and maintain desktop systems and applications.
  • Assist users with troubleshooting and resolving desktop-related issues in a timely manner.
  • Collaborate with the IT team to implement and maintain IT policies and procedures.
  • Document and track support requests using ticketing systems.
  • Conduct regular maintenance and updates on desktop systems to ensure optimal performance.
  • Provide training and support to end-users on new technologies and software applications.
  • Participate in IT projects and initiatives as required.

Qualifications

The ideal candidate will possess a strong foundation in computer engineering and a passion for technology. We are looking for individuals who are proactive, detail-oriented, and possess excellent problem-solving skills. The following qualifications are required:

  • Bachelor's degree in Computer Science, Computer Engineering, or a related field.
  • 1 to 4 years of experience in desktop support or a related IT support role.
  • Strong knowledge of computer hardware, software, and networking concepts.
  • Proficiency in troubleshooting desktop issues and providing effective solutions.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with IT support ticketing systems is a plus.

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