
Desktop Support Engineer 2
2 days ago
Job Title: Desktop Engineer L2
Department: Information Technology
Location: Worli, Mumbai
Employment Type: Full-Time
Reports to: IT Support Manager / Desktop Team Lead
Job Summary:
We are seeking a skilled and motivated Level 2 Desktop Engineer to provide advanced technical support and serve as an escalation point for complex IT issues. In this role, you will be responsible for resolving tickets that L1 support cannot close, managing desktop infrastructure, and contributing to IT projects. The ideal candidate possesses deep technical knowledge, excellent problem-solving skills, and a proactive approach to improving the end-user experience.
Key Responsibilities:
Advanced Technical Support & Troubleshooting:
Act as the primary escalation point for L1 technicians, resolving complex incidents related to:
OS & Software: Advanced troubleshooting of Windows 10/11, macOS, and enterprise applications (MS Office 365, Adobe Suite, etc.).
- Hardware: Diagnosing and repairing issues with laptops, desktops, peripherals, and mobile devices.
- Connectivity: Resolving advanced network issues (VPN, Wi-Fi, LAN), printer problems, and authentication errors.
Interested can candidate can apply on or can share their cv on
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