Desktop Support Engineer 2

9 hours ago


Mumbai, Maharashtra, India Aletheia Technologies Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title: Desktop Engineer L2

Department: Information Technology

Location: Worli, Mumbai

Employment Type: Full-Time

Reports to: IT Support Manager / Desktop Team Lead

Job Summary:

We are seeking a skilled and motivated Level 2 Desktop Engineer to provide advanced technical support and serve as an escalation point for complex IT issues. In this role, you will be responsible for resolving tickets that L1 support cannot close, managing desktop infrastructure, and contributing to IT projects. The ideal candidate possesses deep technical knowledge, excellent problem-solving skills, and a proactive approach to improving the end-user experience.

Key Responsibilities:

Advanced Technical Support & Troubleshooting:

  • Act as the primary escalation point for L1 technicians, resolving complex incidents related to:

  • OS & Software: Advanced troubleshooting of Windows 10/11, macOS, and enterprise applications (MS Office 365, Adobe Suite, etc.).

  • Hardware: Diagnosing and repairing issues with laptops, desktops, peripherals, and mobile devices.
  • Connectivity: Resolving advanced network issues (VPN, Wi-Fi, LAN), printer problems, and authentication errors.

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