Desktop Support Engineer

1 day ago

Mumbai, Maharashtra, India Bharat IT Services Limited Full time ₹ 1,44,000 - ₹ 3,00,000 per year

Company Description

Bharat IT Services Ltd. is a leading CMMI-Level-3 certified IT service and sales company with over 28 years of experience and a presence in more than 140 locations across India. We offer a comprehensive range of IT solutions, including computer maintenance, facility management, software development, cloud computing, GIS solutions, hosting & managed services, and networking services. Our highly skilled professionals work with various platforms such as Novell, Windows, UNIX, LINUX, MS Exchange, and Lotus Notes. We partner with major technology vendors like HP, Acer, Dell, and IBM. Our commitment to quality is reflected in our ISO 27001:2013, 20001:2011, and 9001:2008 certifications.

Role Description

This is a full-time, on-site role for a Desktop Support Engineer located in Mumbai. The Desktop Support Engineer will be responsible for providing technical support, troubleshooting, and maintenance of desktop computers, printers, and related hardware. Day-to-day tasks include diagnosing and resolving technical issues, installing and configuring software and hardware, and ensuring smooth operation of IT systems.

Qualifications

  • Graduated Schoosl, Colleges with Technical Educations
  • Experience with desktop computers and computer hardware
  • Skills in technical support and troubleshooting
  • Proficiency in printer support
  • Excellent problem-solving and communication skills
  • Ability to work independently and efficiently in an on-site environment
  • Bachelor's degree in Computer Science, Information Technology, or related field is preferred
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are advantageous

Job Summary:

The Desktop Support Engineer will provide technical support and guidance to end users regarding hardware, software, and network-related issues. The role involves installing, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance.

Key Responsibilities:

  • Provide Technical Support:
     Respond to help desk requests and provide assistance to resolve issues related to hardware, software, and peripheral devices.
  • Troubleshoot Issues:
     Diagnose and resolve desktop, laptop, printer, and network problems. Escalate complex issues to higher-level IT staff if necessary.
  • Install and Configure Software/Hardware:
     Set up new computers, install operating systems, and configure required software applications for new employees or system upgrades.
  • Maintain IT Infrastructure:
     Ensure the efficient operation of desktops, laptops, printers, and network devices. Perform routine maintenance and upgrades.
  • User Training:
     Educate users on basic troubleshooting steps and best practices for maintaining IT equipment.
  • Documentation:
     Maintain detailed records of technical issues, resolutions, and software/hardware inventory.
  • System Updates and Patching:
     Ensure that systems are up-to-date with the latest software updates, patches, and security measures.
  • Network Support:
     Assist with basic network troubleshooting such as connectivity issues, VPN configurations, and remote access support.
  • Backup and Recovery:
     Support backup and data recovery efforts for workstations and ensure data protection practices are in place.

*

Job Type: Full-time

Pay: ₹12, ₹25,000.00 per month (Based on Expereience)

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