Technical Support Head

16 hours ago

Mumbai, Maharashtra, India Kaapro Management Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:

We are looking for a dedicated and technically skilled Team Leader – Technical Support to manage and guide our support engineers in delivering timely and high-quality customer support

Location - Goregaon Mumbai

This role requires strong technical knowledge, leadership capabilities, and a customer-first mindset to ensure smooth daily operations, effective issue resolution, and continuous improvement in service delivery.

Key Responsibilities:

 Supervise and lead a team of technical support engineers handling L1/L2 issues.

 Act as an escalation point for complex technical issues and ensure timely resolution.

 Monitor ticket queues, allocate tasks, and ensure SLAs and KPIs are consistently met.

 Provide coaching, mentorship, and training to team members to enhance performance and technical skills.

 Conduct regular team meetings, performance reviews, and feedback sessions.

 Coordinate with product, QA, and engineering teams for bug fixes and escalations.

 Maintain and improve internal knowledge base and documentation.

 Prepare reports on team performance, ticket trends, customer feedback, and issue resolution metrics.

 Identify process gaps and implement improvements in support workflows and tools.

 Ensure customer satisfaction by fostering a proactive and empathetic support environment.

 Exposure to cloud-based deployment environments is a plus Requirements:

 Bachelor's degree in Computer Science, IT, or a related technical field.

 5+ years of experience in technical/customer support, with at least 1–2 years in a leadership role.

 Strong understanding of support tools (e.g., Zendesk, Freshdesk, Jira) and ITSM best practices.

 Solid technical background with understanding of software systems, APIs, databases, and basic networking.

 Excellent communication, leadership, and people management skills.

 Ability to handle pressure, manage escalations, and drive team performance. Preferred Skills:

 ITIL Foundation Certification or relevant technical certifications.

 Experience in SaaS, enterprise software, or cloud-based platforms.

 Knowledge of automation tools, ticket analytics, and customer satisfaction metrics.

 Hands-on experience with CRM and support reporting dashboards.

 Experience in Cloud deploy solution will be added advantages


  • Relief Support Worker

    7 days ago

    Mumbai, Maharashtra, India Creative Support Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Reference: 89105Posted: Wednesday 24th September 2025Closing Date: Thursday 9th October 2025£12.30 per hourNorthenden MHRelief/BankWe are looking for caring, flexible and motivated Relief Support Workers to provide person centred care and support to adults with mental health needs in Northenden, Greater Manchester. You will need to be committed to...

  • Head - Finance & Accounts

    4 days ago

    Mumbai, Maharashtra, India CFO Support Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    One of our clients based in the Goregaon, Mumbai is looking for a Head of Finance & Accounts.The candidate will lead the finance function with end-to-end responsibility for accounting, financial management, compliance, trade finance, and forex operations. The role requires strong technical and managerial expertise in export documentation, Letters of Credit...

  • Technical Head – NOC

    1 week ago

    Mumbai, Maharashtra, India aerpace official Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Department:Network Operations & Integration Reporting To:Managing Director / CEOLocation:Mumbai Experience Required:14–20 years in Network Operations, ISP Infrastructure, and Technology Integration About aerloopaerloopis a fast-growing Internet Service Provider (ISP) committed to delivering high-speed, reliable, and secure internet connectivity. We...

  • Technical Support:

    2 weeks ago

    Mumbai, Maharashtra, India Sawan ENTERPRISES Full time ₹ 6,00,000 - ₹ 80,00,000 per year

    Technical Support: - Knowlege in parking system ANPR, access system, Application support, hardware and software knowledge, Remote support, experience in VM based servers good communication skills, Interfaces and Integration in FASTag, digital signage etcSalary - 6 LPA to 8 LPAQualification - B.tech or M.techJob Type: Full-timePay: ₹600, ₹8,000,000.00 per...

  • Technical Support

    1 week ago

    Mumbai, Maharashtra, India Multidimensions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    To provide on-site and remote technical support, installation, programming, and integration of motion systems, drives, and automation components into customer machinery. The engineer will handle commissioning, PLC programming, troubleshooting, and ensure seamless after-sales support for our industrial automation and motion control projects.Key...

  • Zonal Head

    6 days ago

    Mumbai, Maharashtra, India Staffik servico Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Zonal Head - Agency Channel is a senior leadership role responsible for overseeing and driving the performance of the agency distribution channel across a designated zone (e.g., North, East, West, South). Reporting to the Agency Operations Head, this position focuses on achieving sales targets, expanding the agency network, and ensuring operational...

  • Technical Support Representative

    16 hours ago

    Mumbai, Maharashtra, India Testpress Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We're hiring:Technical Support Representative(Voice) at TestpressLocation: MumbaiNote: IT Support, Application & System Engineers are not eligibleAt Testpress, we're redefining how students learn with our Learning Management & Online Assessment platform. We're looking for a Technical Support Executive to manage client relationships, resolve issues, and...

  • Technical Support Executive

    24 hours ago

    Mumbai, Maharashtra, India Testpress Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We're hiring: Technical Support Executiveat TestpressLocation: MumbaiAt Testpress, we're redefining how students learn with our Learning Management & Online Assessment platform. We're looking for aTechnical Support Executiveto manage client relationships, resolve issues, and ensure customer satisfaction.Requirements:Need at least 2 plus years of Experience...

  • Head - Quality Management and Technical Support

    6 days ago

    Mumbai, Maharashtra, India Apraava Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description  SKILLS AND KNOWLEDGEEducational Qualifications:Bachelor's degree in electrical/civil/mechanical engineering (master's preferred).Functional Skills:Technical Standards & Compliance:Proficiency in IS/IEC/IEEE standards, quality codes, and regulatory requirements applicable to solar, wind, and transmission infrastructure.Inspection & Testing...

  • Technical Support Executive

    1 week ago

    Mumbai, Maharashtra, India Miko Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:Provide top-notch technical support to customers through various channels, including email, chat, and phoneTroubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutionsCollaborate with cross-functional teams to escalate and resolve complex technical problemsDocument customer interactions and...