Technical Support Engineer

5 days ago

Mumbai, Maharashtra, India HRABLE TECHNOLOGIES PRIVATE LIMITED Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Summary :

The Technical Support Engineer will be responsible for deploying, configuring, and supporting company software solutions at client sites or remotely. The role involves close coordination with clients, internal teams, and stakeholders to ensure smooth implementation, integration, and delivery of products and services.

Key Responsibilities :

- Install, configure, and implement software applications and solutions for clients.

- Understand client requirements and translate them into technical deliverables.

- Coordinate with development, QA, and support teams to ensure project success.

- Conduct system testing, user acceptance testing (UAT), and troubleshooting.

- Provide technical training and support to clients during and after implementation.

- Prepare documentation including configuration guides, implementation reports, and user manuals.

- Monitor performance and ensure smooth post-deployment operations.

- Handle on-site or remote deployment and ensure timelines are met.

- Escalate issues to the concerned teams and ensure timely resolution.

Required Skills and Qualifications :

- Bachelors degree in Computer Science, Information Technology, or related field.

- 1- 3 years of experience in software implementation or technical support.

- Strong understanding of databases (SQL), APIs, and networking fundamentals.

- Hands-on experience with web or mobile application deployment.

- Experience in technical support or a related role.

- Strong hands-on experience with Linux and Windows operating systems.

- Experience with the SnapLogic integration platform preferred.

- Proficient with RESTful and SOAP web services.

- Familiarity with cloud platforms such as AWS and Azure.

- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).

- Excellent troubleshooting, debugging, and problem-solving skills.

- Strong communication skills and ability to work collaboratively in a team environment.

Preferred Skills :

- Experience with cloud platforms (AWS / Azure).

- Familiarity with ERP, CRM, or education management systems.

- Basic knowledge of scripting or automation tools

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