ServiceNow Trainer

3 days ago

Bengaluru, Karnataka, India IEXCEL Learning Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description – ServiceNow Trainer (CSA Certified)

Position Title:
ServiceNow Trainer – Certified System Administrator (CSA)

Location:
Remote / Onsite (as required)

Engagement Type:
Contract / Batch-based assignment

Role Overview:

We are seeking an experienced and certified
ServiceNow Trainer (CSA Certified)
to deliver high-impact training programs for learners preparing for the
ServiceNow Certified System Administrator (CSA)
exam. The trainer will be responsible for conducting end-to-end learning sessions, ensuring participants gain both conceptual understanding and practical hands-on experience required to successfully pass the certification exam.

Key Responsibilities:

  • Deliver instructor-led and/or virtual training sessions on
    ServiceNow Certified System Administrator (CSA)
    curriculum.
  • Design, develop, and customize
    training content
    ,
    lab exercises
    , and
    mock exams
    aligned with the ServiceNow CSA exam blueprint.
  • Prepare participants for certification by providing
    exam-focused guidance
    ,
    practice tests
    , and
    review sessions
    .
  • Conduct
    hands-on demonstrations
    and guide learners through real-world use cases in areas such as:
  • User and Role Administration
  • Configuration & Customization
  • Form Design, UI Policies, and Client Scripts
  • Workflow and Flow Designer
  • Service Catalog, Request Management

  • CMDB and ITSM Fundamentals

  • Evaluate learner performance through assessments and provide constructive feedback.

  • Stay updated with the latest ServiceNow releases and incorporate new features into training delivery.
  • Collaborate with the program manager / L&D team to ensure training quality, relevance, and participant engagement.

Required Qualifications & Skills:

  • Mandatory Certification:
  • ServiceNow Certified System Administrator (CSA)
  • Experience:
  • Minimum
    4 to 8 years
    of overall IT experience, with at least
    3+ years of hands-on ServiceNow administration and configuration experience
    .
  • Minimum
    2 years of experience delivering ServiceNow training
    (corporate or institutional).
  • Technical Skills:
  • Strong understanding of ServiceNow platform architecture, tables, forms, client and server scripts.
  • Knowledge of key ServiceNow modules such as ITSM, CMDB, Service Catalog, Flow Designer, and Reporting.
  • Familiarity with scripting (JavaScript, Glide API) and ServiceNow best practices.
  • Training Skills:
  • Proven experience in developing course content, lab guides, and mock tests.
  • Excellent presentation, facilitation, and communication skills.
  • Ability to simplify complex concepts for diverse learner groups.
  • Experience with online delivery tools (Zoom, MS Teams, WebEx, etc.).

Preferred Qualifications (Good to Have):

  • Additional ServiceNow certifications such as:
  • Certified Implementation Specialist (ITSM / ITOM / HRSD / Discovery)
  • Certified Application Developer (CAD)
  • Experience designing
    certification prep programs
    with high learner success rates.
  • Exposure to ITIL processes and enterprise ITSM implementations.

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