LLM -ServiceNow LLM Trainer
3 days ago
Required Skills & Experience
- 46 years of experience with ServiceNow .
- 2 years specifically in CSM, ITSM, and HRSD modules.
- Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
- Proficiency in JSON authoring and working with structured data.
- Solid understanding of SQL for data analysis and task validation.
- Ability to design realistic enterprise scenarios that map to ServiceNow processes.
- Experience in AI model training workflows, contributing to the creation of structured training data.
- Strong prompt engineering skills for crafting effective instructions.
- Analytical thinking, attention to detail, and logical structuring.
- Strong communication skills + customer facing experience is a BONUS
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).
- Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).
- Exposure to AI/ML workflows or training data preparation.
- Familiarity with Agile methodologies.
- Good knowledge of prompt engineering.
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