ServiceNow LLM Trainer

1 week ago

Bengaluru, Karnataka, India Geeksoft Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities

  • Define decision frameworks for reinforcement learning initiatives to improve ServiceNow model performance including taxonomy design, scenario development, and evaluation criteria.
  • Develop realistic, scenario-driven tasks that accurately reflect ServiceNow workflows such as case management, SLA tracking, HR requests, and IT incident resolution.
  • Write clear, natural-language instructions aligned with ServiceNow's business logic and process standards.
  • Represent all tasks in structured JSON format, ensuring consistency, clarity, and traceability.
  • Use SQL queries to validate data accuracy and support data-driven task design.
  • Design tasks that challenge AI reasoning while ensuring predictable, measurable outcomes.
  • Apply prompt engineering techniques to craft effective, goal-oriented instructions for model training.
  • Collaborate with cross-functional peers to expand scenario coverage across multiple ServiceNow domains (CSM, ITSM, HRSD).
  • Document scenario templates, examples, and best practices to support scalable training data development.

Required Skills & Experience

  • 4–6 years of hands-on experience with ServiceNow, specifically across CSM, ITSM, and HRSD modules.
  • Deep understanding of ServiceNow workflows, including cases, incidents, requests, SLAs, and knowledge management.
  • Strong proficiency in JSON authoring and handling structured data.
  • Solid SQL skills for data analysis and validation.
  • Ability to design realistic enterprise scenarios mapped to ServiceNow business processes.
  • Experience with AI model training or structured training data creation.
  • Proven prompt engineering expertise for developing effective AI instructions.
  • Excellent analytical thinking, attention to detail, and logical reasoning.
  • Strong communication and documentation skills; customer-facing experience is a plus.

Preferred Qualifications

  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – ITSM (CIS–ITSM).
  • At least one of the following certifications: CIS–CSM or CIS–HRSD.
  • Exposure to AI/ML workflows and training data preparation pipelines.
  • Familiarity with Agile development methodologies.
  • Advanced knowledge of prompt engineering and large language model behavior.

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