ServiceNow LLM Trainer

6 days ago

Bengaluru, Karnataka, India GeekSoft Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year
  • Help design, build and continuously improve the clients online platform.
  • Research, suggest and implement new technology solutions following best practices/standards.
  • Take responsibility for the resiliency and availability of different products.
  • Be a productive member of the team.


Requirements
  • 4–6 years of hands-on experience with ServiceNow, especially in CSM, ITSM, or HRSD modules.
  • Define decision frameworks and taxonomy structures for reinforcement learning efforts targeting ServiceNow models.
  • Design scenario-driven tasks that simulate real ServiceNow use cases: case handling, SLA tracking, HR requests, IT incidents, etc.
  • Write clear, natural task instructions that align with ServiceNow's workflows and decision-making logic.
  • Represent tasks in JSON format with consistent structure and clarity.
  • Use SQL to analyze datasets and validate training inputs.
  • Apply prompt engineering techniques to guide AI in structured task execution.
  • Collaborate with other domain experts to expand task coverage across CSM, ITSM, and HRSD.
  • Document task patterns, reusable structures, and best practices to guide future scenario creation.
  • Deep understanding of ServiceNow business processes: workflows, case management, incident handling, SLAs, knowledge bases, etc.
  • Proficiency in JSON and working with structured data.
  • Strong SQL skills for data validation and analysis.
  • Ability to design realistic, enterprise-grade process simulations.
  • Experience in AI training workflows and structured data creation.
  • Skilled in prompt engineering for task instruction clarity.
  • Analytical mindset with attention to detail and logical task breakdown.
  • Excellent communication skills; client-facing experience is a plus.
  • ServiceNow CSA (Certified System Administrator)
  • CIS-ITSM, and one of CIS-CSM or CIS-HRSD
  • Exposure to AI/ML workflows or training data pipelines
  • Familiarity with Agile practices
  • Working knowledge of prompt engineering best practices


Benefits
  • A challenging, innovating environment.
  • Opportunities for learning where needed.


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