Service Desk Lead – ITSM

Candidate should be accountable for Service Desk team and Knowledge Management database for IT team supporting:Workplace related queries and issues.M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows).Identity and Access Management queries.Infrastructure related problems for service provided by GSC NSC IT Teams.Applications related problems...

Job Description We are seeking a highly experienced and impactful Lead Trainer - Service Desk to join KVC Consultants Ltd. In this pivotal role, you will be responsible for leading the development and delivery of comprehensive training programs for our Service Desk teams, ensuring high-quality support and continuous improvement. Roles and Responsibilities: -...

About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...

Who are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or...

Essential Functions :Team Leadership & Management :- Supervise and mentor Service Desk staff, including analysts and technicians.- Oversee staffing, scheduling, and training to ensure proper coverage and skill development.- Conduct regular performance reviews and set development goals for team members.Service Desk Operations : - Manage the day-to-day...

Description Position at Zones LLC. Role: Service Desk Team Lead Position Overview TheService Desk Team Lead has the responsibility for leading the day-to-day operation of theservice desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritization, escalations & resolutions of incidents and requests.The Service...

Description Position at Zones LLC. Company Overview:  When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT.TM  Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply...

Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency...

**THE CANDIDATE SHOULD BE AVAILABLE FOR **11th March INTERVIEW** **Service Desk [SNOW, SERVICE NOW, ITSM, incident, Active directory, O365, office365]** **Notice Period - Immediate to 20 days** **Years of Experience - 4+ YEARS** **Location - Mumbai, Bengaluru** **JD**: - Log tickets or updated ITSM (ServiceNow) records for all issues reported over the...

About the RoleWe are seeking an experienced Italian Service Desk Analyst with strong proficiency in Italian to provide technical and functional support to end-users across multiple regions. The ideal candidate will bring proven expertise in service desk operations, excellent communication skills, and the ability to handle complex technical queries...