Service Desk Manager
2 weeks ago
Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and customer satisfaction.- Train, mentor, and coach service desk staff to enhance their technical skills and customer service abilities.- Monitor service desk performance metrics and generate reports for management review.- Collaborate with other IT teams to escalate and resolve complex technical issues.- Maintain knowledge base and documentation for common user issues and resolutions.- Conduct regular performance evaluations for service desk staff and provide constructive feedback for improvement.- Stay updated with industry trends and best practices in service desk management and IT Bachelor's degree in Information Technology, Computer Science, or related field.- 5-6 years of experience in service desk management or IT support roles.- Proven experience in managing a team of service desk technicians.- Strong understanding of ITIL framework and service management principles.- Excellent communication and interpersonal skills, with the ability to interact effectively with users and stakeholders.- Experience with service desk ticketing systems and ITSM tools.- Knowledge of incident management, problem management, and change management processes.- Ability to prioritize and manage multiple tasks in a fast-paced environment.- Leadership qualities with a focus on teamwork and collaboration.Technical Skills:- Service Desk Management- ITIL Framework- Incident Management- Problem Management- Change Management- Service Desk Ticketing Systems- ITSM Tools- Customer Relationship Management- Leadership and Team ManagementEducational Qualifications: Bachelor's/Master's (ref:hirist.tech)
-
Manager, IT Service Desk
1 week ago
Bengaluru, India Jobted IN C2 Full timeAbout Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of...
-
Service Desk
4 days ago
Bengaluru, India SKYLARK HR SOLUTIONS Full timePOSITION: SERVICE DESK EXPERIENCE:2 + INTERVIEW LOCATION: PUNE ( WALK IN ) SALARY UPTO: 6 LPA JOB DESCRIPTION: Service Desk Excellent communication skills - CEFR : B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared Work experience on Service Desk with good knowledge on VPN, O365, remote support, active...
-
Managed Services Service Desk Coordinator
2 weeks ago
Bengaluru, India NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
IT Service Desk Manager
2 weeks ago
Bengaluru, Karnataka, India Smarsh Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWho are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines....
-
IT Service Desk Manager
2 weeks ago
Bengaluru, Karnataka, India Smarsh Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWho are we?Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. ...
-
IT Service Desk Manager
1 week ago
Bengaluru, Karnataka, India Smarsh Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80 communication channels before those risks become regulatory fines or...
-
IT Service Desk Manager
4 days ago
Bengaluru, Karnataka, India Smarsh Full time ₹ 12,00,000 - ₹ 36,00,000 per yearEssential Functions :Team Leadership & Management : - Supervise and mentor Service Desk staff, including analysts and technicians. - Oversee staffing, scheduling, and training to ensure proper coverage and skill development. - Conduct regular performance reviews and set development goals for team members.Service Desk Operations : - Manage the...
-
Service Desk
2 weeks ago
Bengaluru, India kiash solutions LLP Full time**Position Summary** The individual in this role will be a leader and critical thinker to join our Managed Services team. In this role, you will be reviewing, assigning, and responding to tickets created by customers in our existing JIRA system. You will also be responsible for managing the JIRA environment, recommending workflow enhancements, and executing...
-
Service Desk-service Desk
2 hours ago
Bengaluru, Karnataka, India Zensar Technologies Full time**Responsibilities**: - Working on Infrastructure and Application Service Desk/Helpdesk/L2 support issues. - Handle the tickets escalated by L1 team. - Resolve the Laptop / Desktop related tickets. - Coordinate with L1 team, customers and third parties to resolve the tickets - Identify and diagnose issues and problems. Record problems and their resolution...
-
Operations Manager – IT Service Desk
2 weeks ago
Bengaluru, Karnataka, India Betsol Full time ₹ 20,00,000 - ₹ 25,00,000 per yearOperations Manager – IT Service Desk & NOC Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents and is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the...
