Service Desk Manager
3 weeks ago
Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency and customer satisfaction.- Train, mentor, and coach service desk staff to enhance their technical skills and customer service abilities.- Monitor service desk performance metrics and generate reports for management review.- Collaborate with other IT teams to escalate and resolve complex technical issues.- Maintain knowledge base and documentation for common user issues and resolutions.- Conduct regular performance evaluations for service desk staff and provide constructive feedback for improvement.- Stay updated with industry trends and best practices in service desk management and IT Bachelor's degree in Information Technology, Computer Science, or related field.- 5-6 years of experience in service desk management or IT support roles.- Proven experience in managing a team of service desk technicians.- Strong understanding of ITIL framework and service management principles.- Excellent communication and interpersonal skills, with the ability to interact effectively with users and stakeholders.- Experience with service desk ticketing systems and ITSM tools.- Knowledge of incident management, problem management, and change management processes.- Ability to prioritize and manage multiple tasks in a fast-paced environment.- Leadership qualities with a focus on teamwork and collaboration.Technical Skills:- Service Desk Management- ITIL Framework- Incident Management- Problem Management- Change Management- Service Desk Ticketing Systems- ITSM Tools- Customer Relationship Management- Leadership and Team ManagementEducational Qualifications: Bachelor's/Master's (ref:hirist.tech)
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Service Desk
7 days ago
Bengaluru, Karnataka, India CSC (Corporation Service Company) Full time**Role: Associate Service Desk Analyst** **Location: Bangalore** **Schedule: Rotational** **Working Model: Hybrid** **Introduction**: The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support. This...
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Service Desk Management
6 days ago
Bengaluru, India Randstad Digital Full timeJob Role: Service Desk Management Location: Bangalore Experience:-Freshers With Excellent Communication Face to Face Interview Bangalore Dec 13th Job Description: Roles & Responsibilities: Provide Level 1 (L1) Technical Support through the IT Service Desk. Assist users in troubleshooting and resolving technical issues efficiently and effectively. Log and...
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Service Desk Management
6 days ago
Bengaluru, India Randstad Digital Full timeJob Role: Service Desk Management Location: Bangalore Experience:-Freshers With Excellent Communication Face to Face Interview Bangalore Dec 13th Job Description: Roles & Responsibilities: Provide Level 1 (L1) Technical Support through the IT Service Desk. Assist users in troubleshooting and resolving technical issues efficiently and effectively. Log and...
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Service Desk Management
6 days ago
Bengaluru, India Randstad Digital Full timeJob Role: Service Desk Management Location: Bangalore Experience:-Freshers With Excellent Communication Face to Face Interview Bangalore Dec 13th Job Description: Roles & Responsibilities: Provide Level 1 (L1) Technical Support through the IT Service Desk. Assist users in troubleshooting and resolving technical issues efficiently and effectively. Log and...
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Service Desk Management
7 days ago
Bengaluru, Karnataka, India Randstad Digital Full timeJob Role: Service Desk ManagementLocation: BangaloreExperience:-Freshers With Excellent CommunicationFace to Face Interview Bangalore Dec 13thJob Description:Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document...
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Service Desk Management
5 days ago
Bengaluru, India Randstad Digital Full timeJob Role: Service Desk Management Location: BangaloreExperience:-Freshers With Excellent CommunicationFace to Face Interview Bangalore Dec 13thJob Description:Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and...
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Service Desk Management
3 weeks ago
Bengaluru, India VDart Software Services Pvt. Ltd. Full timeProject Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep...
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Service Desk Management
5 days ago
Bengaluru, India Randstad Digital Full timeJob Role: Service Desk ManagementLocation: BangaloreExperience:-Freshers With Excellent CommunicationFace to Face Interview Bangalore Dec 13thJob Description:Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document...
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Service Desk Management
6 days ago
Bengaluru, India Randstad Digital Full timeJob Role: Service Desk ManagementLocation: BangaloreExperience:-Freshers With Excellent CommunicationFace to Face Interview Bangalore Dec 13thJob Description:Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document...
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Service Desk Management
6 days ago
Bengaluru, India Randstad Digital Full timeJob Role: Service Desk ManagementLocation: BangaloreExperience:-Freshers With Excellent CommunicationFace to Face Interview Bangalore Dec 13thJob Description:Roles & Responsibilities:Provide Level 1 (L1) Technical Support through the IT Service Desk.Assist users in troubleshooting and resolving technical issues efficiently and effectively.Log and document...
