Service Desk Lead
12 hours ago
About Company: Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results. We combine logic, creativity and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry. Role: Service Desk Lead Key Skills : Service Desk , Workflow Managment , Service now , ITIL , ITSM Job Type: Contract Experience: 12+ Years Work Location: Kengeri, Bangalore Payroll on : People Prime World Wide Notice : Immediate and 15 days Job Description: Service Desk Lead Roles and Responsibilities 1 Leadership Team Management Supervise and mentor service desk analysts and technicians Allocate tasks and manage shift schedules to ensure adequate coverage Conduct performance reviews and provide feedback for continuous improvement Foster a collaborative and customerfocused team culture 2 Incident Request Management Oversee the logging categorization prioritization and resolution of incidents and service requests Ensure adherence to SLAs Service Level Agreements and KPIs Key Performance Indicators Escalate unresolved issues to appropriate support teams or vendors 3 Process Improvement Documentation Develop and maintain standard operating procedures SOPs and knowledge base articles Identify recurring issues and recommend process improvements or automation opportunities Ensure compliance with ITIL best practices and organizational policies 4 Communication Stakeholder Engagement Act as the primary point of contact for escalations and service deskrelated communications Provide regular updates to management on service desk performance and challenges Collaborate with other IT teams to ensure seamless service delivery 5 Reporting Analytics Generate and analyze service desk performance reports Track trends in incidents and requests to inform strategic decisions Present insights and recommendations to leadership 6 Training Development Organize training sessions for new and existing team members Stay updated with the latest tools technologies and service management practices Promote continuous learning and professional development within the team 7 Tool Technology Management Administer and optimize service desk tools and ticketing systems Coordinate with vendors for tool upgrades support and integration
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Team Lead
12 hours ago
Bengaluru, India Zones Corporate Solutions Full timeJob Description Roles & Responsibilities: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Effectively managing, developing, and training the service desk team. - Ensuring that all processes...
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Lead Trainer
1 week ago
Bengaluru, Mysore, India Kvc Consultants Ltd Full timeJob Description We are seeking a highly experienced and impactful Lead Trainer - Service Desk to join KVC Consultants Ltd. In this pivotal role, you will be responsible for leading the development and delivery of comprehensive training programs for our Service Desk teams, ensuring high-quality support and continuous improvement. Roles and Responsibilities: -...
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IT Service Desk Team Lead
2 weeks ago
Bengaluru, Karnataka, India Innovatia Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
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Service Desk Team Lead
1 week ago
Bengaluru, Karnataka, India Betsol Full time ₹ 15,00,000 - ₹ 25,00,000 per yearService Desk Team Lead Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...
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Service Desk Team Lead
5 days ago
Bengaluru, Karnataka, India Betsol Full time ₹ 15,00,000 - ₹ 25,00,000 per yearService Desk Team Lead Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...
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Immediate Start: Service Desk Team Lead
2 weeks ago
Bengaluru, India Ghrs Training Full timeJob Description Ghrs Training is looking for an experienced and dynamic Service Desk Team Lead to guide our support team. If you have a strong background in service desk operations, technical troubleshooting, and leading a team in an international voice environment, we encourage you to apply! Key Responsibilities: - Lead and mentor a team of service desk...
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Service Desk Team Lead
5 days ago
Bengaluru, Karnataka, India Betsol Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
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Service Desk Team Lead
5 days ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
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Service Desk Team Lead
1 day ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
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Manager, IT Service Desk
2 weeks ago
Bengaluru, India Jobted IN C2 Full timeAbout Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of...
