Lead Trainer

2 days ago

Bengaluru Mysore, India Kvc Consultants Ltd Full time

Job Description We are seeking a highly experienced and impactful Lead Trainer - Service Desk to join KVC Consultants Ltd. In this pivotal role, you will be responsible for leading the development and delivery of comprehensive training programs for our Service Desk teams, ensuring high-quality support and continuous improvement. Roles and Responsibilities: - Lead the design, development, and implementation of robust training programs for all Service Desk personnel, covering product knowledge, technical skills, customer service best practices, and procedural adherence. - Conduct advanced training sessions, workshops, and coaching for new hires and existing agents, fostering continuous skill enhancement. - Create and update engaging training materials, including manuals, presentations, e-learning modules, and practical exercises. - Collaborate closely with Service Desk management, Quality Assurance, and operations teams to identify training needs, analyze performance gaps, and develop targeted interventions. - Evaluate the effectiveness of training programs through various metrics, including post-training assessments, performance reviews, and impact on key Service Desk KPIs (e.g., FCR, AHT, CSAT). - Mentor and provide guidance to junior trainers or team leads who are involved in training activities. - Stay updated on industry trends in IT Service Management (ITSM) and adult learning methodologies to ensure training programs remain current and effective. - Contribute to the development and maintenance of the Service Desk knowledge base, ensuring accuracy and accessibility of information. - Drive initiatives for process improvement through training, aiming to enhance efficiency and service quality. Skills Requirement: - Proven experience as a Lead Trainer or Senior Trainer, specifically within an IT Service Desk or Technical Support environment. - Strong understanding of IT Service Management (ITSM) frameworks, particularly ITIL. - Exceptional presentation, facilitation, and communication skills (both verbal and written). - Demonstrated ability to design effective training content and methodologies. - Strong analytical skills to assess training needs, evaluate program effectiveness, and report on training ROI. - Experience in coaching and developing individuals for performance improvement. - Leadership qualities with the ability to inspire and motivate a training team and trainees. - Proficiency in using various training tools and platforms, including e-learning software. - Excellent interpersonal skills to collaborate effectively with cross-functional teams. QUALIFICATION: - Bachelor's degree in a relevant field (e.g., IT, Business, Education, Human Resources) or equivalent practical experience. ITIL certification is highly preferred.

  • Airhostess Trainer

    1 week ago

    Mysore, India Aarit Academy Full time

    World's Leading Institute Aarit Academy is Hiring for an Aviation Trainer. We have job openings at Mysore Branch for Airhostess Trainer. Position: Aviation Trainer. Exp: 1+ Years Work Location: Mysore, Karnataka. Required Skills: Cabin Crew and Ground Staff. Required Mandatory Skills: 1. Efficient Communication Skills. 2. Ensure a smooth student journey...

  • Apply in 3 Minutes! Lead Trainer

    5 days ago

    Bengaluru, Mysore, India Ghrs Training Full time

    Job Description Ghrs Training is looking for an experienced and highly skilled Lead Trainer - Service Desk to elevate our training programs. If you have a proven track record in delivering comprehensive technical training and possess expertise in key service desk technologies, we encourage you to apply. Key Responsibilities: - Design, develop, and deliver...

  • ▷ 15h Left! Lead Communication Trainer

    5 days ago

    Bengaluru, Mysore, India Ghrs Training Full time

    Job Description Ghrs Training is seeking an experienced and passionate Lead Communications Trainer to join our Learning and Development team. This role is crucial for enhancing the communication skills of our workforce, with a strong focus on voice, accent, and grammar. Key Responsibilities: - Design, develop, and deliver comprehensive training programs...

  • Ar Caller

    1 week ago

    Mysore, India Sanumas Solutions Full time

    Client: Leading RCM Company Title: AR Caller - Process Trainer Zone: US Time Openings: 1 Nos. Work Experience: 5+ Yrs. Work Location(s): MYSORE Skill Set: - Ability to handle Team of AR Callers or Should have led a team of callers - Meeting Stiff Target Calls and Exposure in Denials highly Preferred - Should have handled team of Trainee A R Callers -...

  • Lead Trainer-Training Delivery

    1 week ago

    Bengaluru, Karnataka, India Verizon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    When you join VerizonYou want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the...

  • Lead Trainer

    2 weeks ago

    Bengaluru, Karnataka, India Blackbuck Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Lead a team of trainers, including planning, mentoring and delivery quality checksConduct New Hire Training and ensure smooth onboarding for new employees.Facilitate training sessions for bottom-quartile performers to enhance performance.Deliver refresher training and value-add sessions for existing employees.Conduct Product Knowledge Tests (and related...

  • Team Lead

    1 day ago

    Mysore, India Whatjobs IN C2 Full time

    Job Title: Team Leader – BPO (Mysore) Location: Mysore (Work from Office) Experience: Minimum 1 year as Team Leader in a BPO environment Language Requirement: Must know Kannada Working Days: 6 days a week Joining: Immediate Joiners Preferred Job Description: We are seeking a dynamic and results-driven Team Leader to manage and guide our BPO operations...

  • Vna Trainer//Communication Trainer

    1 week ago

    Bengaluru, India Whatjobs IN C2 Full time

    Urgent Openings in Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 8LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: - Partner with Front Line Recruitment Teams to evaluate the quality of new...

  • VNA Trainer//Communication Trainer

    2 weeks ago

    Bengaluru, India Hiresquad Resources Full time

    Urgent Openings in Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 8LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new...

  • VNA Trainer//Communication Trainer

    2 weeks ago

    Bengaluru, India Hiresquad Resources Full time

    Urgent Openings in Bangalore Leading BPO VNA Trainer//Soft Skills Trainer//Communication Trainer Require Excellent Communication Skills CTC UPTO 8LPA based on Last CTC Shifts 24*7 Require minimum 6 months Experience as VNA Trainer/Communication Trainer Role and Key Responsibilities: • Partner with Front Line Recruitment Teams to evaluate the quality of new...