Apply in 3 Minutes Lead Trainer

4 weeks ago

Bengaluru Mysore, India Ghrs Training Full time

Job Description Ghrs Training is looking for an experienced and highly skilled Lead Trainer - Service Desk to elevate our training programs. If you have a proven track record in delivering comprehensive technical training and possess expertise in key service desk technologies, we encourage you to apply. Key Responsibilities: - Design, develop, and deliver engaging and effective training programs on core service desk technologies, including Microsoft products, Azure, ServiceNow, and Office 365. - Lead training sessions focused on best practices for Service Desk operations, incident management, and customer support. - Conduct training needs assessments and develop tailored curricula to address skill gaps and enhance team performance. - Provide coaching and mentorship to junior trainers and service desk agents to foster continuous learning and development. - Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics, implementing continuous improvements. - Stay updated with the latest advancements in service desk tools and technologies to ensure training content remains relevant and cutting-edge. About You: - You are a Graduate from any discipline. - You have a minimum of 4 years of experience in delivering trainings on technical subjects. - You possess strong expertise in providing training on Microsoft technologies, Azure, ServiceNow, Office 365, and Service Desk operations. - You have excellent presentation, communication, and interpersonal skills, with the ability to simplify complex technical concepts for diverse audiences. - You are passionate about learning and development, with a proven ability to motivate and inspire trainees.

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