Immediate Start: Service Desk Team Lead
7 days ago
Job Description Ghrs Training is looking for an experienced and dynamic Service Desk Team Lead to guide our support team. If you have a strong background in service desk operations, technical troubleshooting, and leading a team in an international voice environment, we encourage you to apply Key Responsibilities: - Lead and mentor a team of service desk professionals, ensuring high performance and continuous improvement. - Oversee daily service desk operations, manage ticket queues, and ensure timely resolution of issues. - Provide expert support and guidance for Windows Troubleshooting, Outlook configuration, and Microsoft Application Troubleshooting. - Act as an escalation point for complex technical issues, ensuring effective problem-solving and customer satisfaction. - Monitor team performance against key metrics and implement strategies to enhance service quality. - Foster a collaborative and positive team environment within an International Voice Process setting. - Conduct regular team meetings, performance reviews, and training sessions. About You: - You have 4 years of experience as a Team Lead in a service desk environment. - You possess strong skills in Service Desk operations, including incident management and problem resolution. - You have hands-on expertise in Windows Troubleshooting, Outlook configuration, and Microsoft Application Troubleshooting. - You are highly proficient in an International Voice Process setting, with excellent communication and leadership abilities. - You are customer-focused, with a proven ability to motivate and develop a team.
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IT Service Desk Team Lead.
4 weeks ago
Bengaluru, India Innovatia Full timeInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
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IT Service Desk Team Lead.
4 weeks ago
Bengaluru, India Innovatia Full timeInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
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IT Service Desk Team Lead
1 week ago
Bengaluru, Karnataka, India Innovatia Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearInnovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the...
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Team Lead- Service Desk
2 weeks ago
Bengaluru, Karnataka, India Ghrs Training Full time ₹ 10,80,000 per yearRequire 2 years exp as a Team lead on paperSkills- ITIL/ITSM/Incident/Ticketing/IT Support/IT Service desk/Technical supportTotal 4 years exp in Service deskBangaloreCTC- 9 LPAGraduatesWFONight Shifts/Rotational shiftsContact
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Service Desk Team Lead
4 days ago
Bengaluru, Karnataka, India Betsol Full time ₹ 15,00,000 - ₹ 25,00,000 per yearService Desk Team Lead Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...
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Service Desk Team Lead
4 weeks ago
Bengaluru, India BETSOL Full timeJob DescriptionLead the Service Desk function: manage daily operations, ownership of ticket queues and SLAs, mentorship of staff, and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction. Responsibilities: Supervise and mentor Service Desk staff; provide coaching, training and performance feedback. Own...
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Service Desk Team Lead
4 weeks ago
Bengaluru, India BETSOL Full timeJob DescriptionLead the Service Desk function: manage daily operations, ownership of ticket queues and SLAs, mentorship of staff, and close collaboration with SMEs and other IT teams to achieve high levels of customer satisfaction. Responsibilities: Supervise and mentor Service Desk staff; provide coaching, training and performance feedback. Own daily...
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Service Desk Team Lead
10 hours ago
Bengaluru, Karnataka, India Betsol Full time ₹ 15,00,000 - ₹ 25,00,000 per yearService Desk Team Lead Company Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's...
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Service Desk Team Lead
17 hours ago
Bengaluru, Karnataka, India BETSOL Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
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Service Desk Team Lead
4 hours ago
Bengaluru, Karnataka, India Betsol Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCompany DescriptionBETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL's open-source backup and...
