ServiceNow LLM Trainer

4 days ago

Bengaluru India GeekSoft Consulting Full time

Job Description - Help design, build and continuously improve the clients online platform. - Research, suggest and implement new technology solutions following best practices/standards. - Take responsibility for the resiliency and availability of different products. - Be a productive member of the team. Requirements - 46 years of hands-on experience with ServiceNow, especially in CSM, ITSM, or HRSD modules. - Define decision frameworks and taxonomy structures for reinforcement learning efforts targeting ServiceNow models. - Design scenario-driven tasks that simulate real ServiceNow use cases: case handling, SLA tracking, HR requests, IT incidents, etc. - Write clear, natural task instructions that align with ServiceNow's workflows and decision-making logic. - Represent tasks in JSON format with consistent structure and clarity. - Use SQL to analyze datasets and validate training inputs. - Apply prompt engineering techniques to guide AI in structured task execution. - Collaborate with other domain experts to expand task coverage across CSM, ITSM, and HRSD. - Document task patterns, reusable structures, and best practices to guide future scenario creation. - Deep understanding of ServiceNow business processes: workflows, case management, incident handling, SLAs, knowledge bases, etc. - Proficiency in JSON and working with structured data. - Strong SQL skills for data validation and analysis. - Ability to design realistic, enterprise-grade process simulations. - Experience in AI training workflows and structured data creation. - Skilled in prompt engineering for task instruction clarity. - Analytical mindset with attention to detail and logical task breakdown. - Excellent communication skills; client-facing experience is a plus. - ServiceNow CSA (Certified System Administrator) - CIS-ITSM, and one of CIS-CSM or CIS-HRSD - Exposure to AI/ML workflows or training data pipelines - Familiarity with Agile practices - Working knowledge of prompt engineering best practices Benefits - A challenging, innovating environment. - Opportunities for learning where needed.

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