ServiceNow LLM Trainer

Company Description As a trusted Oracle Partner, MillionLogics stands as a global powerhouse in IT solutions, merging innovation, expertise, and strategic vision. With offices in London, UK, and a development hub in Hyderabad, India, MillionLogics bridges sharp business foresight with world-class technical talent. Our mission is to transform enterprises through smart, scalable IT solutions, including Data & AI services, Cloud solutions, and IT consulting. We empower organisations to evolve and lead, delivering tailored, results-driven technology solutions backed by our team of 40+ professionals. Role Overview : We are seeking a ServiceNow Product Owner with deep functional expertise in relevant products - a few of them being Customer Service Management (CSM), IT Service Management (ITSM), or HR Service Delivery (HRSD) to help design realistic, scenario-driven tasks for AI model training. This role is not about platform configuration or app development, but about translating real business workflows and decision logic into structured, data-driven tasks that improve AI reasoning and understanding of enterprise processes. The ideal candidate combines domain expertise in ServiceNow modules with strong analytical, prompt-engineering, and data structuring skills, helping shape how AI systems learn to reason across ServiceNow-like workflows. Key Responsibilities - Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow's models, including taxonomy design, realistic scenario creation, and evaluation criteria. - Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response). - Write clear, natural instructions aligned with ServiceNow business processes. - Represent tasks in JSON format, ensuring clarity and consistency. - Use SQL queries to analyse and check data for accuracy. - Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes. - Apply prompt engineering to structure instructions that guide task execution. - Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD). - Document scenario patterns, examples, and best practices for other trainers. Required Skills & Experience - 4–6 years of experience with ServiceNow. - 2 years specifically in CSM, ITSM, and HRSD modules. - Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow. - Proficiency in JSON authoring and working with structured data. - Solid understanding of SQL for data analysis and task validation. - Ability to design realistic enterprise scenarios that map to ServiceNow processes. - Experience in AI model training workflows, contributing to the creation of structured training data. - Strong prompt engineering skills for crafting effective instructions. - Analytical thinking, attention to detail, and logical structuring. - Strong communication skills + customer-facing experience is a BONUS Preferred Qualifications - ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS-ITSM). - Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD). - Exposure to AI/ML workflows or training data preparation. - Familiarity with Agile methodologies. - Good knowledge of prompt engineering. Offer Details: - Contractor position (no medical/paid leave) - Full-time dedication (40 hours/week) - REQUIRED: 3-hour overlap with CST (Central Standard Time) Hiring Process: - Coding challenge-based Interview on Flocareer /Risebird/Barriaser Number of Openings: 12 Urgent requirement, please apply here on LinkedIn or email us your updated CV with Job ID: 2327 ServiceNow at careers@millionlogics.com or apply at our careers section www.careers.millionlogics.com