Front Office Associate Cum GRE

2 days ago

Haridwar, Uttarakhand, India Paarth Grand Private Limited Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Key Responsibilities: Guest Service:

  • Greet and welcome guests upon arrival with a positive and friendly attitude.
  • Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.
  • Provide information about the hotel's services, amenities, and local attractions.
  • Handle guest inquiries, requests, and complaints in a timely and professional manner, ensuring complete guest satisfaction.
  • Answer phone calls and email inquiries, providing accurate information about room availability, rates, and hotel services.
  • Assist guests with requests such as transportation, room changes, or any special accommodations.

Reservation Management:

  • Manage and update room reservations in the hotel's reservation system.
  • Process bookings, cancellations, and modifications according to the hotel's policies.
  • Ensure that the reservation system is accurate and up to date to avoid overbooking and ensure a seamless guest experience.
  • Coordinate with the housekeeping and maintenance departments to ensure rooms are ready for guest arrival.

Administrative Duties:

  • Perform front office administrative tasks such as filing, sorting mail, and maintaining guest records.
  • Prepare reports and assist with the preparation of guest bills and folios.
  • Handle cash, process payments, and ensure all financial transactions are recorded accurately.
  • Keep track of guest information, special requests, and preferences for future visits.
  • Maintain inventory of office supplies and report any shortages to the supervisor.

Communication & Coordination:

  • Communicate guest requests or concerns to the appropriate department (e.g., housekeeping, maintenance, or food & beverage).
  • Maintain communication with other hotel departments to ensure guest requests are fulfilled promptly and correctly.
  • Inform the relevant staff of VIP guests, special occasions, or specific guest preferences to enhance the guest experience.

Safety & Security:

  • Follow hotel security procedures to ensure the safety of guests, staff, and hotel property.
  • Assist with emergency procedures, including evacuations, if necessary.
  • Ensure guest information is handled confidentially and in compliance with privacy policies.

Billing & Checkout:

  • Handle guest billing and ensure payments are processed accurately and promptly.
  • Address any discrepancies or concerns related to charges during guest checkout.
  • Prepare folios for departing guests, ensuring that all charges are accounted for.

Additional Duties:

  • Perform light concierge duties, such as making dining reservations, arranging transportation, or booking tours for guests.
  • Assist with guest luggage handling, offering to store or deliver luggage upon request.
  • Assist in training new front office staff and help create a positive working environment.

Qualifications & Skills:

  • Education: High school diploma or equivalent; a degree in hospitality or a related field is a plus.
  • Experience: Previous experience in a front office or customer service role within the hotel or hospitality industry is must.
  • Communication Skills: Excellent verbal and written communication skills with a focus on customer service.
  • Computer Skills: Proficiency in hotel management software and basic knowledge of Microsoft Office.
  • Organizational Skills: Strong organizational and multitasking abilities to handle a variety of tasks in a busy environment.
  • Interpersonal Skills: Friendly, professional demeanor with the ability to interact effectively with guests, colleagues, and management.
  • Problem-Solving Skills: Ability to resolve guest complaints or issues promptly and efficiently.

Job Type: Full-time

Pay: ₹12, ₹13,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

  • Front Office Associate

    1 week ago

    Haridwar, Uttarakhand, India BLS The Elite Club Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Greeting and assisting guests and visitors, acting as the first point of contact for any queries or issues.Processing guest arrivals and departures, including room assignments, key issuance, and settlement of bills.Handling incoming calls and managing guest reservations using specialised hotel or office software systems.Answering phone calls, receiving...

  • Clinic inchage CIN Cum Receptionist

    6 days ago

    Haridwar, Uttarakhand, India Jiva Ayurveda Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionJiva Ayurveda, founded in 1992, is a leading Ayurvedic healthcare organization with a vision to create a healthier and happier society. Under the leadership of Dr. Partap Chauhan, Jiva delivers personalized treatments through over 80 clinics in India, the world's first and largest Ayurvedic telemedicine center, and affiliates in 50+...

  • Front Office Executive

    2 days ago

    Haridwar, Uttarakhand, India Lakshya's Hotel Full time ₹ 96,000 - ₹ 2,71,885 per year

    Job SummaryAttend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities.Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand service...

  • F&B Service

    2 weeks ago

    Haridwar, Uttarakhand, India Naukri Hospitality Jobs Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    We are looking for a highly skilled and experienced Guest Service Associate to join our team in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests. As a Guest Service Associate, you will play a key role in ensuring that our guests have an unforgettable experience with...

  • Junior Administration Associate Job in Haridwar at Devbhumi Sportal Foundation

    1 week ago

    Haridwar, Uttarakhand, India CollegeSearch Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About the JobAre you a dynamic and organized individual looking to kickstart your career in administration? Devbhumi Sportal Foundation is seeking a Junior Administration Associate to join our teamKey Responsibilities:1. Provide administrative support to various departments within the organization2. Utilize Microsoft 365 and MS-Office proficiently to create,...

  • Front Office Associate Gre

    3 days ago

    Haridwar, India Paarth Grand Private Limited Full time

    **Key Responsibilities: Guest Service**: - Greet and welcome guests upon arrival with a positive and friendly attitude. - Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately. - Provide information about the hotel’s services, amenities, and local attractions. - Handle guest inquiries, requests, and complaints in a...

  • Front Office Associate Cum Gre

    1 day ago

    Haridwar, UL, IN Paarth Grand Private Limited Full time

    Key Responsibilities Guest Service Greet and welcome guests upon arrival with a positive and friendly attitude Check guests in and out efficiently ensuring all necessary paperwork is completed accurately Provide information about the hotel s services amenities and local attractions Handle guest inquiries requests and complaints in a timely and professional...

  • Front Office Associate

    1 week ago

    Haridwar, India Arjun A Boutique Hotel Full time

    The Front Office Executive (Receptionist) is the primary point of contact for guests upon arrival and departure. They are responsible for ensuring a smooth and efficient check-in and check-out process, providing excellent customer service, and handling various administrative tasks related to the front office operations. **Key Responsibilities**: - **Guest...

  • Front Office Executive

    4 days ago

    Haridwar, India Perfect Stayz Group Full time

    Urgent requirement for a Front office Executive (Male or Female) opportunity for both Genders to join at the Front Desk of Sukoon by The Ganges. Contact details - Deepak Behl General Manager 8171364235. Pay: ₹8,000.00 - ₹16,000.00 per month **Benefits**: - Food provided - Leave encashment Schedule: - Day shift Supplemental Pay: - Overtime pay -...

  • Associate Relationship Officer

    1 week ago

    Haridwar, India Countrees Group Full time

    Associate Relationship officer are the key point of contact between an organisation and its clients: answering queries, offering advice and introducing new products. RESPONSIBILITIES - meeting with clients virtually or during sales visits - establishing new business - maintaining accurate records - working towards monthly or annual targets. **Salary**:...

  • Front Office Job Trainee .iihm Students

    1 week ago

    Haridwar, India hotel classic residency Full time

    front office work for night shift Pay: ₹9,000.00 - ₹10,000.00 per month **Benefits**: - Flexible schedule Schedule: - Night shift - Rotational shift Supplemental Pay: - Yearly bonus Ability to commute/relocate: - Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (required) **Experience**: - total work: 1 year...

  • Front Office Executive

    2 weeks ago

    Haridwar, UL, IN Arjun A Boutique Hotel Full time

    The Front Office Executive Receptionist is the primary point of contact for guests upon arrival and departure They are responsible for ensuring a smooth and efficient check-in and check-out process providing excellent customer service and handling various administrative tasks related to the front office operations Majorly responsible for Night Auditor Work...

  • Front Office Associate

    13 hours ago

    Haridwar, India Arjun - A boutique hotel Full time

    **What are we looking for ?** Young energetic people that have the drive to deliver outstanding customer experience. **Key responsibilities**: - Take ownership of the property with supervising housekeeping - quality check, administration, Staff and guest interaction. - Know your guests by name & Create a friendly and homely environment for them. - Know your...

  • Front Office Executive

    4 days ago

    Haridwar, India Lakshya's Hotel Full time

    **Job Summary** Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand...

  • Interpreter/translator

    1 week ago

    Haridwar, India Industrial Automtion & Logic Solution Full time

    We are hiring Japanese Translator cum Salas Executive for our office. **Job Types**: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Paid sick time - Paid time off - Provident Fund - Work from home Schedule: - Day shift - Weekend availability Supplemental Pay: -...