Front Office Associate Cum GRE

3 days ago

Haridwar, Uttarakhand, India Paarth Grand Private Limited Full time ₹ 4,80,000 - ₹ 7,20,000 per year

Key Responsibilities: Guest Service:

  • Greet and welcome guests upon arrival with a positive and friendly attitude.
  • Check guests in and out efficiently, ensuring all necessary paperwork is completed accurately.
  • Provide information about the hotel's services, amenities, and local attractions.
  • Handle guest inquiries, requests, and complaints in a timely and professional manner, ensuring complete guest satisfaction.
  • Answer phone calls and email inquiries, providing accurate information about room availability, rates, and hotel services.
  • Assist guests with requests such as transportation, room changes, or any special accommodations.

Reservation Management:

  • Manage and update room reservations in the hotel's reservation system.
  • Process bookings, cancellations, and modifications according to the hotel's policies.
  • Ensure that the reservation system is accurate and up to date to avoid overbooking and ensure a seamless guest experience.
  • Coordinate with the housekeeping and maintenance departments to ensure rooms are ready for guest arrival.

Administrative Duties:

  • Perform front office administrative tasks such as filing, sorting mail, and maintaining guest records.
  • Prepare reports and assist with the preparation of guest bills and folios.
  • Handle cash, process payments, and ensure all financial transactions are recorded accurately.
  • Keep track of guest information, special requests, and preferences for future visits.
  • Maintain inventory of office supplies and report any shortages to the supervisor.

Communication & Coordination:

  • Communicate guest requests or concerns to the appropriate department (e.g., housekeeping, maintenance, or food & beverage).
  • Maintain communication with other hotel departments to ensure guest requests are fulfilled promptly and correctly.
  • Inform the relevant staff of VIP guests, special occasions, or specific guest preferences to enhance the guest experience.

Safety & Security:

  • Follow hotel security procedures to ensure the safety of guests, staff, and hotel property.
  • Assist with emergency procedures, including evacuations, if necessary.
  • Ensure guest information is handled confidentially and in compliance with privacy policies.

Billing & Checkout:

  • Handle guest billing and ensure payments are processed accurately and promptly.
  • Address any discrepancies or concerns related to charges during guest checkout.
  • Prepare folios for departing guests, ensuring that all charges are accounted for.

Additional Duties:

  • Perform light concierge duties, such as making dining reservations, arranging transportation, or booking tours for guests.
  • Assist with guest luggage handling, offering to store or deliver luggage upon request.
  • Assist in training new front office staff and help create a positive working environment.

Qualifications & Skills:

  • Education: High school diploma or equivalent; a degree in hospitality or a related field is a plus.
  • Experience: Previous experience in a front office or customer service role within the hotel or hospitality industry is must.
  • Communication Skills: Excellent verbal and written communication skills with a focus on customer service.
  • Computer Skills: Proficiency in hotel management software and basic knowledge of Microsoft Office.
  • Organizational Skills: Strong organizational and multitasking abilities to handle a variety of tasks in a busy environment.
  • Interpersonal Skills: Friendly, professional demeanor with the ability to interact effectively with guests, colleagues, and management.
  • Problem-Solving Skills: Ability to resolve guest complaints or issues promptly and efficiently.

Job Type: Full-time

Pay: ₹12, ₹13,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Haridwar, Uttarakhand: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

  • Assistant Front Office Manager

    1 week ago

    Haridwar, Uttarakhand, India DLS Hotels Full time ₹ 2,40,000 per year

    Staff supervision: Train, mentor, and supervise front desk staff, ensuring they adhere to hotel policies and standards. Monitor staff performance and address employee questions and concerns.Guest services: Oversee the check-in and check-out process to ensure it is efficient and welcoming. Handle and resolve guest complaints and resolve disputes to ensure...

  • Front Office Supervisor

    2 weeks ago

    Haridwar, Uttarakhand, India Hotel Crystal Ganga Heights (Haridwar) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    About Us:Hotel Crystal Ganga Heights is a premium hotel located near Har Ki Pauri, Haridwar. We are known for our excellent hospitality, clean and modern facilities, and a strong reputation among tourists and pilgrims. We are looking for a professional Front Office Supervisor for our reception and guest relations team.Location: NH-58, Near Shankaracharya...

  • Front Desk Officer

    1 week ago

    Haridwar, Uttarakhand, India QHT CLINIC Full time ₹ 1,82,400 per year

    Role Overview:The Front Desk Officer will be the first point of contact for patients and visitors. She will be responsible for managing reception operations, maintaining patient records, and ensuring smooth communication between patients and internal teams. The role requires excellent communication skills, a pleasant personality, and proficiency in Excel and...

  • Front Office Executive

    6 days ago

    Haridwar, Uttarakhand, India BLS The Elite Club Full time ₹ 2,00,000 - ₹ 3,00,000 per year

    Greeting clients and setting a positive office atmosphereAnswering the phone, taking messages and redirecting calls to respective officesOrganising and maintaining files and records and updating them when necessaryCreating and maintaining updated documents and spreadsheetsOverseeing the sorting and distribution of incoming mailsPreparing outgoing mail items...

  • Guest Service Associate

    1 week ago

    Haridwar, Uttarakhand, India DLS Hotels Full time ₹ 1,92,000 per year

    Guest services: Greet guests, process check-ins and check-outs, and handle reservations and modifications.Guest relations: Answer phone calls and inquiries, resolve guest issues and concerns promptly, and provide information on hotel amenities and local attractions.Administrative tasks: Maintain a tidy and organized front desk area, process payments...

  • F&B Service

    2 weeks ago

    Haridwar, Uttarakhand, India Naukri Hospitality Jobs Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    We are looking for a highly skilled and experienced Guest Service Associate to join our team in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests. As a Guest Service Associate, you will play a key role in ensuring that our guests have an unforgettable experience with...

  • General Manager

    1 week ago

    Haridwar, Uttarakhand, India The Byke Hotels & Resorts Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionThe Byke Group of Hotels and Resorts is one of India's rapidly-growing hospitality chains, with a presence in 11 states and 28 cities across the country. With 19 luxurious yet affordable hotels and resorts offering over 1400+ rooms, the group is renowned for its uniquely themed pure vegetarian culinary experiences. Combining traditional...

  • Counsellor/Psychotherapist

    1 week ago

    Haridwar, Uttarakhand, India QHT CLINIC Full time ₹ 10,000 - ₹ 30,000 per year

    Position: Counsellor – Hair TransplantLocation: QHT Clinic, HaridwarDepartment: Patient Counselling / Front OfficeReporting To: Centre Manager / Senior CounsellorRole Overview:The Counsellor will be responsible for guiding patients through the hair transplant consultation process, explaining procedures and treatment options, and ensuring a smooth and...

  • Apprentice DIWA

    1 week ago

    Haridwar, Uttarakhand, India IHCL Full time ₹ 1,04,000 - ₹ 3,12,000 per year

    3 Dec 2025Business Unit: Pilibhit House, Haridwar - IHCL SeleQtioDepartment: Front OfficeDescription:About IHCLIndian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through...

  • Wellness Coordinator Cum Front Desk Executive

    4 weeks ago

    Haridwar, UL, IN Shree Sharda Associates Full time

    The Wellness Coordinator cum Front Desk Executive is the first point of contact for all guests at Ekaanta This role blends hospitality mindfulness and wellness operations You will ensure smooth guest check-ins outs curate wellness schedules coordinate Ayurvedic consultations and support the delivery of serene personalized guest experiences Key...

  • Wellness Coordinator Front Desk Executive

    2 weeks ago

    Haridwar, India Ekaanta Full time

    The Wellness Coordinator cum Front Desk Executive is the first point of contact for all guests at Ekaanta. This role blends hospitality, mindfulness, and wellness operations. You will ensure smooth guest check-ins/outs, curate wellness schedules, coordinate Ayurvedic consultations, and support the delivery of serene, personalized guest experiences. **Key...

  • Front Office Executive

    1 week ago

    Haridwar, India Hotel Crystal Ganga Heights (Haridwar) Full time

    **About Us**: Hotel Crystal Ganga Heights is a premium hotel located near Har Ki Pauri, Haridwar. We are known for our excellent hospitality, clean and modern facilities, and a strong reputation among tourists and pilgrims. We are looking for a professional **Front Office Manager** to lead our reception and guest relations team. **Location**: NH-58, Near...

  • Front Office Associate

    6 days ago

    Haridwar, India THE FOREST HILL HOTEL Full time

    Friendlly with guest, and good communication. Handling Guest call. Problem Solving. **Salary**: ₹8,000.00 - ₹10,000.00 per month **Benefits**: - Cell phone reimbursement - Flexible schedule - Food provided - Health insurance - Provident Fund Schedule: - Flexible shift Supplemental pay types: - Overtime pay - Performance bonus Ability to...

  • Front Office Associate

    6 days ago

    Haridwar, India THE FOREST HILL HOTEL Full time

    Friendlly with guest, and good communication. Handling Guest call. Problem Solving. **Salary**: ₹8,000.00 - ₹10,000.00 per month **Benefits**: - Cell phone reimbursement - Flexible schedule - Food provided - Health insurance - Provident Fund Schedule: - Flexible shift Supplemental pay types: - Overtime pay - Performance bonus Ability to...

  • Hotel Reception/ Front Office

    6 days ago

    Haridwar, India Hotel The Urmi Full time

    **Job Summary** **Responsibilities and Duties** Front Office, Guest Check in/ out, Preparation of bill Etc **Required Experience, Skills and Qualifications** Fresher with desire to learn are welcome **Job Types**: Full-time, Regular / Permanent **Salary**: ₹96,000.00 - ₹150,000.00 per year **Benefits**: - Food provided Schedule: - Day shift -...

  • Associate Relationship Officer

    1 week ago

    Haridwar, India Countrees Group Full time

    (Haridwar and Dehradun) Associate Relationship officer are the key point of contact between an organisation and its clients: answering queries, offering advice and introducing new products. RESPONSIBILITIES - meeting with clients virtually or during sales visits - establishing new business - maintaining accurate records - working towards monthly or annual...

  • Guest Service Associate

    4 days ago

    Haridwar, India DLS Hotels Full time

    **Guest services**: Greet guests, process check-ins and check-outs, and handle reservations and modifications. - **Guest relations**: Answer phone calls and inquiries, resolve guest issues and concerns promptly, and provide information on hotel amenities and local attractions. - **Administrative tasks**: Maintain a tidy and organized front desk area, process...

  • Front Office Executive

    6 days ago

    Haridwar, India Lakshya's Hotel Full time

    **Job Summary** Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city. Check on VIP guest movements, complete their pre-registration formalities. Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback forms and do any possible first hand...

  • Front Office Supervisor

    2 weeks ago

    Haridwar, UL, IN Hotel Crystal Ganga Heights (Haridwar) Full time

    About Us Hotel Crystal Ganga Heights is a premium hotel located near Har Ki Pauri Haridwar We are known for our excellent hospitality clean and modern facilities and a strong reputation among tourists and pilgrims We are looking for a professional Front Office Supervisor for our reception and guest relations team Location NH-58 Near Shankaracharya Chowk...