Counsellor/Psychotherapist

1 day ago

Haridwar, Uttarakhand, India QHT CLINIC Full time ₹ 10,000 - ₹ 30,000 per year

Position: Counsellor – Hair Transplant

Location: QHT Clinic, Haridwar

Department: Patient Counselling / Front Office

Reporting To: Centre Manager / Senior Counsellor

Role Overview:

The Counsellor will be responsible for guiding patients through the hair transplant consultation process, explaining procedures and treatment options, and ensuring a smooth and informed experience from enquiry to conversion. The role requires excellent communication, empathy, and coordination skills to support both patients and the medical team.

Key Responsibilities:

  • Handle patient walk-ins, calls, and online enquiries related to hair transplant and cosmetic procedures.
  • Conduct pre-consultation discussions to understand patient concerns and expectations.
  • Explain the hair transplant process, packages, and treatment plans in a clear and professional manner.
  • Coordinate patient appointments, consultations, and follow-ups with doctors.
  • Maintain accurate patient data, counselling records, and follow-up trackers.
  • Support in pre- and post-procedure counselling, ensuring patient comfort and clarity.
  • Achieve monthly counselling and conversion targets as per organizational goals.
  • Collaborate with marketing and CRM teams to manage leads and improve conversion rates.
  • Assist in feedback collection, service improvement, and patient satisfaction initiatives.

Requirements:

  • Qualification: Graduate (preferably in Life Sciences, Psychology, or Business Administration).
  • Experience: 1–3 years of experience in counselling, preferably in healthcare / hair transplant / cosmetic clinic setups.
  • Skills:
  • Excellent verbal and written communication (English & Hindi).
  • Good presentation and interpersonal skills.
  • Strong data handling and follow-up management.
  • Confident, patient-centric, and target-oriented.

Preferred Background:

Candidates with prior experience in hair transplant, dermatology, aesthetic, or cosmetic clinic counselling will be given preference.

Job Type: Full-time

Pay: ₹10, ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • notice period
  • current salary & expected salary

Work Location: In person