Senior Customer Support Associate

6 days ago

Noida, Uttar Pradesh, India Infiniserve IT Solutions Inc Full time ₹ 3,84,000 per year

Job Description: Customer Experience Support Services (CXSS)

Experience Required: Minimum 1 year in International Customer Support (Voice) with Upselling experience

Key Responsibilities:

  • Handle international customer queries through calls with professionalism and empathy.
  • Provide accurate information, resolve issues, and ensure high-quality customer experience.
  • Identify customer needs and offer appropriate products/services through upselling and cross-selling techniques.
  • Maintain customer satisfaction by following standard processes and service guidelines.
  • Document interactions, feedback, and resolutions in CRM tools.
  • Work closely with the team to achieve customer support and sales targets.
  • Ensure compliance with company policies and international quality standards.

Skills & Qualifications:

  • Minimum 1 year of experience in International Customer Care/CCE role.
  • Strong communication skills in English (verbal & written).
  • Proven ability in upselling / cross-selling.
  • Problem-solving attitude with customer-centric mindset.
  • Ability to work in a target-driven environment.
  • Flexible with rotational shifts (including night shifts).

Benefits:

  • Competitive salary with incentives on upselling.
  • International exposure and career growth opportunities.
  • Friendly and professional work environment.

Contact us

Job Types: Full-time, Permanent

Pay: ₹25, ₹32,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

Speak with the employer

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