Senior Manager Customer Support

5 days ago

Noida, Uttar Pradesh, India Skyleaf Consultants LLP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are looking for a Senior Customer Support Manager who will operate in an owning end-to-end customer support for global enterprise clients. The role requires expertise in managing SaaS customer relationships, resolving escalations, and delivering a superior customer experience for clients primarily across the US and EMEA regions.

Key Responsibilities


• Serve as the primary point of contact for enterprise customers, ensuring timely resolution of support queries and escalations.


• Manage hypercare support during customer onboarding and critical business phases.


• Build strong, trusted relationships with enterprise customers, driving satisfaction and retention.


• Analyze support issues, establish KPIs/metrics, and provide insights to improve processes and efficiency.


• Collaborate closely with product, engineering, and customer success teams to resolve complex technical and functional issues.


• Prepare reports, documentation, and presentations for stakeholders on customer experience and performance metrics.


• Continuously identify areas for process improvements to enhance customer experience.

Requirements


• 5+ years of experience handling Customer Support/Customer Experience for global SaaS organizations.


• Strong exposure to US and EMEA enterprise customers.


• Experience in hospitality SaaS (or similar SaaS verticals) is a strong plus.


• Proven ability to manage high-stakes customer relationships independently.


• Excellent communication skills in English (written and verbal) with strong presentation abilities.


• Analytical thinker with problem-solving skills and the ability to dive deep into multi-functional business processes.


• Organized, detail-oriented, and a proactive self-starter.

  • Senior Customer Support Executive

    1 week ago

    Noida, Uttar Pradesh, India Rosier Foods Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via email, chat, and phone calls to resolve their concerns in a timely and professional manner.Manage complaints effectively by understanding the issue, providing solutions, and ensuring high levels of customer satisfaction.Escalate complex issues to senior team members or other departments when necessary...

  • Customer Support Manager

    3 days ago

    Noida, Uttar Pradesh, India Attentive Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software...

  • Customer Support Manager

    2 weeks ago

    Noida, Uttar Pradesh, India AMPM Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role SummaryTheCustomer Support Managerwill oversee the day-to-day operations of the customer support team, ensuring that clients receive premium service aligned with our luxury standards. This includes direct customer service oversight, managing team schedules (rotas), tracking KPIs/KRAs, coaching the support team, and improving systems and processes.Key...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India 3across Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Location -Noida sector 125Job Description: Customer Support ExecutiveLocation: NoidaDesignation: Customer Support Executive (International voice Process)Experience: 0-3 years (Freshers can also apply)Roles & Responsibilities:Handle inbound and outbound calls, emails, and chat support to assist customers with their queries.Provide accurate information...

  • Customer Support

    2 weeks ago

    Noida, Uttar Pradesh, India Duronto Technologies Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Summary:We are looking for a skilled and empathetic professional to handle customer complaints and ensure timely resolution. The role involves investigating issues, coordinating with internal teams, and delivering solutions that enhance customer satisfaction and loyalty.Key Responsibilities:Serve as the primary point of contact for escalated customer...

  • Senior Controls

    7 days ago

    Noida, Uttar Pradesh, India Tek Support Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title:Senior Controls & Industrial Automation Engineer / TrainerLocation:RemoteJob Type:Part-TimeJob Summary:We are seeking ahighly experienced Controls & Industrial Automation Engineer (Trainer)with10+ years of hands-on expertisein designing, programming, commissioning, and maintaining automation systems for manufacturing and industrial environments....

  • Customer Support

    3 days ago

    Noida, Uttar Pradesh, India MyOperator Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About MyOperator:MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...

  • Customer Support

    1 day ago

    Noida, Uttar Pradesh, India Aeris Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Technical support engineer, you will provide technical support to customers world-wide. Will demonstrate excellent interpersonal skills while troubleshooting technical issues, provide timely customer feedback, and support roll-out of new applications, among other duties.What You'll Be Responsible For:Troubleshooting technical issues directly with...

  • Customer Support

    3 days ago

    Noida, Uttar Pradesh, India Outpace Consulting Services Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Hiring for Leading ITES Company In Noida for Customer SupportKey Highlights:1: Graduate/UG with min 1 Year experience in International BPO2: Candidate Must Not Have Any Exams in the Next 6 Months3: Day and Evening Shifts4: 5 Days Working5: 4000 Travel Allowance6: Excellent Communication Skills7: Immediate Joiners PreferredA Customer Support Specialist, also...

  • Customer support

    2 weeks ago

    Noida, Uttar Pradesh, India Next Mantra Solution Private Limited Full time ₹ 4,20,000 - ₹ 12,60,000 per year

    We're Hiring:-Chat support Location: [Noida, Gurugram sec-39 | Full-Time | Min. Experience: 6 months+Budget :- 35 k CTC (No incentives,No cab facility) What You'll Do:Serve as the primary point of contact for customer interactions (calls, emails, chats).Understand client needs and provide timely and effective solutions.Resolve customer issues, track...