Senior Manager Customer Support

5 days ago

Noida, Uttar Pradesh, India Skyleaf Consultants LLP Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We are looking for a Senior Customer Support Manager who will operate in an owning end-to-end customer support for global enterprise clients. The role requires expertise in managing SaaS customer relationships, resolving escalations, and delivering a superior customer experience for clients primarily across the US and EMEA regions.

Key Responsibilities


• Serve as the primary point of contact for enterprise customers, ensuring timely resolution of support queries and escalations.


• Manage hypercare support during customer onboarding and critical business phases.


• Build strong, trusted relationships with enterprise customers, driving satisfaction and retention.


• Analyze support issues, establish KPIs/metrics, and provide insights to improve processes and efficiency.


• Collaborate closely with product, engineering, and customer success teams to resolve complex technical and functional issues.


• Prepare reports, documentation, and presentations for stakeholders on customer experience and performance metrics.


• Continuously identify areas for process improvements to enhance customer experience.

Requirements


• 5+ years of experience handling Customer Support/Customer Experience for global SaaS organizations.


• Strong exposure to US and EMEA enterprise customers.


• Experience in hospitality SaaS (or similar SaaS verticals) is a strong plus.


• Proven ability to manage high-stakes customer relationships independently.


• Excellent communication skills in English (written and verbal) with strong presentation abilities.


• Analytical thinker with problem-solving skills and the ability to dive deep into multi-functional business processes.


• Organized, detail-oriented, and a proactive self-starter.

  • Customer Relationship Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description:Job Title: Customer Relationship Manager (CRM) (females)Location: Noida (100% Onsite)Experience Required: 4+ YearsPreference: (female) Candidates (Local candidates preferred)Job Description:We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will be responsible for...

  • Customer Relationship Management

    2 weeks ago

    Noida, Uttar Pradesh, India Tek Support Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Sales Recruiter & Customer Relationship ManagerLocation:Noida (100% Onsite)Experience Required:4-9 YearsShift:Night ShiftPreference:Female candidates preferred (Local candidates only)Immediate joiners preferredPosition OverviewWe are looking for an experienced professional who can manage bothsales recruitmentandcustomer relationship...

  • Customer Relationship Management Specialist

    2 weeks ago

    Noida, Uttar Pradesh, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Relationship Manager (CRM)Location: Noida (100% Onsite)Experience Required: 4+ YearsPreference: Only --- Candidates (Local candidates preferred)Job Description:We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will be responsible for managing client relationships,...

  • Senior Customer Support Executive

    1 week ago

    Noida, Uttar Pradesh, India Rosier Foods Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via email, chat, and phone calls to resolve their concerns in a timely and professional manner.Manage complaints effectively by understanding the issue, providing solutions, and ensuring high levels of customer satisfaction.Escalate complex issues to senior team members or other departments when necessary...

  • Customer Support Professional

    2 days ago

    Noida, Uttar Pradesh, India Jebelz Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Key Responsibilities:Team Leadership: Lead, mentor, and motivate a team of customer support specialists to achieve performance targets and maintain a positive, collaborative work environment. Performance Monitoring: Monitor team performance metrics, including ticket resolution times, customer satisfaction scores, and response rates.Ticketing System...

  • Senior Technical Support and Operations Manager

    7 days ago

    Noida, Uttar Pradesh, India Skyleaf Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Manager Technical Support OperationsWe are seeking a highly skilled Senior Manager - Technical Support with strong technical expertise and leadership capabilities to manage our worldwide support operations. This role requires ensuring seamless support across multiple locations, enhancing service delivery, and driving continuous improvement while...

  • Customer Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India 3across Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Location -Noida sector 125Job Description: Customer Support ExecutiveLocation: NoidaDesignation: Customer Support Executive (International voice Process)Experience: 0-3 years (Freshers can also apply)Roles & Responsibilities:Handle inbound and outbound calls, emails, and chat support to assist customers with their queries.Provide accurate information...

  • Customer Support

    2 days ago

    Noida, Uttar Pradesh, India MyOperator Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About MyOperator:MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls,...

  • Customer Support Lead

    5 days ago

    Noida, Uttar Pradesh, India The Economic Times Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Role-Customer Support LeadJob Location-NoidaExperience Required-4 to 7 YearsAbout Times InternetAt Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India's largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and...

  • Customer Support Associate

    5 days ago

    Noida, Uttar Pradesh, India Wishbag Online Pvt Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Key Responsibilities:Handle customer queries via calls, emails, and chat in a professional and timely manner.Assist customers with order tracking, returns, refunds, and product information.Coordinate with the warehouse, logistics, and sales team for issue resolution.Maintain accurate records of customer interactions in CRM tools or Excel sheets.Identify and...