Customer Support Associate
4 days ago
Key Responsibilities:
- Handle customer queries via calls, emails, and chat in a professional and timely manner.
- Assist customers with order tracking, returns, refunds, and product information.
- Coordinate with the warehouse, logistics, and sales team for issue resolution.
- Maintain accurate records of customer interactions in CRM tools or Excel sheets.
- Identify and escalate unresolved issues to senior team members.
- Ensure customer satisfaction and follow up on open issues until resolved.
Required Skills & Qualifications:
- Excellent communication skills in English and Hindi (verbal & written).
- Basic knowledge of MS Excel, Email handling, and Google Sheets.
- Prior experience in E-commerce / Online Customer Support is a plus.
- Ability to handle multiple queries and remain calm.
- Good problem-solving and interpersonal skills.
Job Types: Full-time, Permanent
Pay: ₹10, ₹15,000.00 per month
Benefits:
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Customer support: 1 year (Required)
Work Location: In person
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