Associate - Customer Support

4 days ago

Noida, Uttar Pradesh, India Next Mantra Solution Private Limited Full time

Job Title:
Associate – Customer Support

Location:
Noida sec16 -A

Working Days:
5.5 Days a Week

Working Hours:
10:00 AM – 7:00 PM

Salary Range:
₹30,000 – ₹35,000 per month

Main Qualification :- Excellent English with good grammatical skills

About the Role:

We are looking for a dedicated and enthusiastic
Customer Support Associate
to join our team. The ideal candidate will be responsible for handling customer interactions, resolving queries efficiently, and ensuring an excellent customer experience across all communication channels.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat in a professional manner.
  • Provide accurate information and effective solutions to customer issues.
  • Maintain records of customer interactions and feedback in CRM tools.
  • Coordinate with internal teams to ensure timely resolution of escalated cases.
  • Maintain high levels of customer satisfaction and service quality.
  • Meet performance metrics such as response time, resolution rate, and CSAT.

Requirements:

  • Graduate in any discipline (Bachelor's degree preferred).
  • 6 months to 2 years of experience in customer support or a related field.
  • Excellent communication and interpersonal skills.
  • Familiarity with CRM tools such as
    Zoho CRM
    or
    Google Sheets
    .
  • Ability to handle customers with patience and empathy.
  • Comfortable working in a fast-paced environment.

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