Customer Support Associate
5 days ago
Job Description – Customer Support Associate (International Process – Voice / Non-Voice | E-Commerce)
Location: Near Noida Sector 16 Metro Station
Employment Type: Full-Time
Joining: Immediate Joiners Preferred
About the Role
We are hiring enthusiastic Customer Support Associates for our International Voice/Non-Voice E-Commerce Process. The role includes handling customer queries, resolving issues, and delivering an excellent customer experience.
Eligibility Criteria
- Graduates only (mandatory)
- Must have excellent spoken English, good grammar, and correct sentence formation
- Freshers can apply
- Experienced candidates must have valid documents
- Age Limit: 18–30 years
- No targets & no pressure
Work Schedule
- 6 days working, 1 rotational weekly off
- 9-hour shift, including 1-hour break
Shift Details
- Female employees: Day shift till 8 PM maximum
- Male employees: 24×7 rotational shifts (includes night shift)
Salary Structure
For Freshers:
- ₹20,000 in-hand
- ₹24,000 CTC + PLI
For Candidates with Minimum 6 Months Experience:
- ₹24,000 in-hand
- ₹28,000 CTC + PLI
(PLI = Performance Linked Incentive)
Key Responsibilities
- Handle customer issues via calls, chats, or emails (voice & non-voice)
- Provide accurate information and effective solutions
- Maintain professionalism and quality standards
- Ensure timely resolution of customer concerns
- Follow all process guidelines and work ethics
- Night Shift Travel Allowance: ₹2,000 per month (for employees working in night shift)
Job Types: Full-time, Permanent, Fresher
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
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