Customer Support Associate

5 hours ago

Noida, Uttar Pradesh, India LucineHire Full time ₹ 24,000 - ₹ 30,000 per year

Job Description – Customer Support Associate (International Process – Voice / Non-Voice | E-Commerce)

Location: Near Noida Sector 16 Metro Station

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

About the Role

We are hiring enthusiastic Customer Support Associates for our International Voice/Non-Voice E-Commerce Process. The role includes handling customer queries, resolving issues, and delivering an excellent customer experience.

Eligibility Criteria

  • Graduates only (mandatory)
  • Must have excellent spoken English, good grammar, and correct sentence formation
  • Freshers can apply
  • Experienced candidates must have valid documents
  • Age Limit: 18–30 years
  • No targets & no pressure

Work Schedule

  • 6 days working, 1 rotational weekly off
  • 9-hour shift, including 1-hour break

Shift Details

  • Female employees: Day shift till 8 PM maximum
  • Male employees: 24×7 rotational shifts (includes night shift)

Salary Structure

For Freshers:

  • ₹20,000 in-hand
  • ₹24,000 CTC + PLI

For Candidates with Minimum 6 Months Experience:

  • ₹24,000 in-hand
  • ₹28,000 CTC + PLI

(PLI = Performance Linked Incentive)

Key Responsibilities

  • Handle customer issues via calls, chats, or emails (voice & non-voice)
  • Provide accurate information and effective solutions
  • Maintain professionalism and quality standards
  • Ensure timely resolution of customer concerns
  • Follow all process guidelines and work ethics
  • Night Shift Travel Allowance: ₹2,000 per month (for employees working in night shift)

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person

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