Customer Support

9 hours ago

Noida, Uttar Pradesh, India NextHire (Part of Algotale Group) Full time ₹ 2,50,000 - ₹ 4,00,000 per year

Role
- Associate/ Sr. Associate - Customer Support

Location
- Noida

WFO
- 5.5 Days

Experience -
0.6 yrs - 2 yrs

If interested kindly fill out the form:

Key Responsibilities:

  • Handle incoming calls, emails, and chat support to resolve customer queries promptly.
  • Guide customers through the usage of our Health's app and services (OPD plans, health plans, teleconsultation, etc.).
  • Address complaints, provide appropriate solutions, and follow up to ensure resolution.
  • Maintain accurate records of customer interactions and transactions in CRM tools.
  • Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.
  • Educate customers on new offerings, promotions, and features of Visit Health.
  • Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.
  • Collect and share customer feedback to improve processes and services.

Requirements:

  • Graduate in any discipline (preferred: Healthcare, Business, or related fields).
  • 0.6 yrs - 2+ years of experience in Customer Service / Customer Support (healthcare experience is a plus).
  • Excellent communication skills in English and Hindi (both written & verbal).
  • Strong problem-solving skills with empathy and patience.
  • Proficiency in MS Office, CRM tools, and basic digital applications. Ability to multitask, prioritize, and manage time effectively.

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