Customer Support
23 hours ago
Role
- Associate/ Sr. Associate - Customer Support
Location
- Noida
WFO
- 5.5 Days
Experience -
0.6 yrs - 2 yrs
If interested kindly fill out the form:
Key Responsibilities:
- Handle incoming calls, emails, and chat support to resolve customer queries promptly.
- Guide customers through the usage of our Health's app and services (OPD plans, health plans, teleconsultation, etc.).
- Address complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions in CRM tools.
- Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.
- Educate customers on new offerings, promotions, and features of Visit Health.
- Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.
- Collect and share customer feedback to improve processes and services.
Requirements:
- Graduate in any discipline (preferred: Healthcare, Business, or related fields).
- 0.6 yrs - 2+ years of experience in Customer Service / Customer Support (healthcare experience is a plus).
- Excellent communication skills in English and Hindi (both written & verbal).
- Strong problem-solving skills with empathy and patience.
- Proficiency in MS Office, CRM tools, and basic digital applications. Ability to multitask, prioritize, and manage time effectively.
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