Customer Relationship Management

20 hours ago

Noida, Uttar Pradesh, India Tek Support Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Sales Recruiter & Customer Relationship Manager

Location:
Noida (100% Onsite)

Experience Required:
4-9 Years

Shift:
Night Shift

Preference:
Female candidates preferred (Local candidates only)

Immediate joiners preferred

Position Overview

We are looking for an experienced professional who can manage both
sales recruitment
and
customer relationship responsibilities
. The role requires strong communication, structured coordination, and the ability to manage candidate pipelines while maintaining long-term relationships with clients. This position is fully onsite in Noida.

Key Responsibilities


• Managed client accounts as the primary point of contact for queries, issues, and service follow-ups.


• Built and maintained long-term relationships to support customer satisfaction and retention.


• Understood client requirements and coordinated with internal teams to ensure accurate delivery of expectations.


• Maintained detailed documentation of customer interactions, service updates, and feedback through CRM tools.


• Analyzed customer data to identify process gaps and suggested improvements.


• Handled escalations professionally and ensured timely resolution.

Sales Recruitment Responsibilities


• Managed end-to-end recruitment for sales roles, including sourcing, screening, evaluating, and shortlisting profiles.


• Coordinated interviews, follow-ups, and candidate communication throughout the hiring cycle.


• Created and maintained a structured pipeline of qualified sales candidates for ongoing and future requirements.


• Engaged with candidates to assess communication skills, sales aptitude, and role alignment.


• Provided timely updates to hiring managers and ensured alignment with manpower needs.


• Maintained accurate recruitment records, status reports, and hiring documentation.

Required Skills & Qualifications


• Bachelor's degree in Business Administration, Marketing, HR, Communications, or a related field.


• Minimum 4 years of experience in CRM, sales recruitment, or similar client-facing and talent acquisition roles.


• Strong communication skills in both verbal and written formats.


• Strong interpersonal, evaluation, and problem-solving skills.


• Experience using CRM tools, recruitment platforms, and MS Office.


• Ability to prioritize tasks, manage multiple accounts, and maintain structured workflows.


• Professional approach with a customer-centric mindset.


• Comfortable working independently in a fully onsite environment.

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