Customer Relationship Management Manager

3 days ago

Noida, Uttar Pradesh, India HouseEazy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for an AM/ Manager – CRM for our funded Prop-Tech firm based in Noida, to manage end-to-end customer relationship journey including all aspects of after-sales relationships, ensuring timely and accurate documentation, collections, and resolution of customer issues.

Role & responsibilities

  • Timely closure of agreements for buyers and sellers and coordinating the entire documentation till the registry
  • Coordination with bankers, channel partners, internal team, and other departments
  • Strategize & achieve the collection targets
  • Monitor the grievances and escalations received from customers
  • Ensure timely, accurate, and satisfactory solutions are provided to each of these queries.

Preferred candidate profile

  • A bachelors degree with a minimum of 3+ years of relevant experience
  • Proven experience in customer relationship management, particularly in the real estate industry, with a focus on post-sales activities.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
  • Strong problem-solving skills and the ability to handle customer inquiries and concerns effectively.
  • Familiarity with CRM software and tools.
  • Results-driven with a customer-centric mindset.

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