Customer Support

4 hours ago

Noida, Uttar Pradesh, India Expert Staffing Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

What you will be doing
  • Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
What you bring
  • Excellent customer service skills that build high levels of customer satisfaction
  • Excellent verbal and written communication skills
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Computer navigation and operation skills
  • Ability to work both independently and in a team environment
  • Ready to work in rotational shift (24x7)

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