Senior Associate – Service Desk

1 day ago

Noida, Uttar Pradesh, India Coforge Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Company Description
Coforge is a global digital services and solutions provider specializing in delivering real-world business impact through deep domain expertise and emerging technologies. As the 7th largest Indian IT services firm, Coforge recorded $1.45 billion in revenue in FY25, and enters FY26 with a $1.55 billion executable order book. Coforge operates across 24 countries with 30 global delivery centers and a workforce of 33,497 employees. The company focuses on digital transformation, enterprise modernization, customer experience, and industry-specific solutions. Coforge is certified as a Great Place to Work and is recognized for excellence in employee engagement, learning and development, and corporate social responsibility.

Role Description
This is a full-time on-site role for a Senior Associate – Service Desk located in Noida. The Senior Associate will be responsible for providing technical support, troubleshooting issues, and ensuring efficient service desk operations. Day-to-day tasks include responding to help desk inquiries, assisting users with technical problems, and delivering excellent customer service.

Qualifications

  • Technical Support and Troubleshooting skills
  • Experience in Service Desk and Help Desk Support
  • Strong Communication skills
  • Detail-oriented and excellent problem-solving skills
  • Ability to work well in a team-oriented environment
  • Previous experience in a similar role is preferred
  • Relevant certifications in IT support or related fields are a plus

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