Helpdesk Senior Associate

17 hours ago

Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

NTT DATA, Inc. currently seeks a "Helpdesk Senior Associate to join our team in Noida.

Requirements :

  • Must be a Graduate.
  • Good communication skills with international calling experience
  • Good comprehension & writing skills
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift with 24x7 support window
  • Mandate work from office.
  • 3-5 Years of Experience

Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Strong troubleshooting skills, bug-finding, and resolution
  • Ability to work independently within a diverse global team.
  • Hands on experience of SD CRM Tools such as ServiceNow.
  • Good understanding of SSCM, Active Directory, Virtual Machines, Drive Encryption Tools, VPN Tools, Microsoft Intune.

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