Helpdesk Senior Associate

1 day ago

Noida, Uttar Pradesh, India NTT DATA, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are currently seeking a Helpdesk Senior Associate - German to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Overview:

NTT DATA is growing our Digital Workplace team and is looking for a Technologist for Digital Workplace. As a Technologist within our IT organization, you will play a key role in resolving user issues, managing issue triage, and contributing to the automation pipeline. Your primary focus will be on providing technical support, identifying tasks suitable for automation, and collaborating with senior team members to enhance your skills and knowledge. Your enthusiasm for learning, strong problem-solving abilities, and desire to build your skillset will be crucial in this role as you contribute to the effective functioning of our IT operations.

Roles and Responsibilities

  • Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc

Requirements for this role include:

  • Must be a Graduate.Good communication skills.
  • Good hold on German language(Writing + Speaking)
  • Must be at least B1 level certified in German language
  • Good comprehension & writing skills

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