Customer Success Executive

3 days ago


Mohali Punjab India Jungleworks Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job Title: Customer Success Executive - Trainee Location: Mohali, India Summary: Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long -term relationships. ​Your Roles and Responsibilities: • Manage relationships with International clients to ensure successful onboarding, product adoption, retention, and satisfaction. • Guide and support customers in becoming strong advocates for our products through regular communication and consultation. • Understand customer business objectives and help them achieve success using our SaaS solutions. • Proactively identify common issues and resolve them swiftly and professionally. • Act as the voice of the customer internally and coordinate with support, product, and engineering teams. • Identify and develop opportunities for up -selling or expanding product usage. • Respond to customer queries via email, phone, and video calls with clarity and confidence. Qualifications: • Excellent verbal and written English communication skills — ability to engage confidently with international clients. • Clear understanding or strong interest in Customer Success, SaaS products, or Tech -based solutions. • A techno -commercial mindset with the ability to understand customer needs and product workflows. • A degree in engineering, business, or communication is preferred. • Strong interpersonal skills with the ability to work both independently and collaboratively. • Willingness to work in different time zones, including occasional weekends or off -hours as per business needs.



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