Customer Success Executive

9 hours ago

Mohali, India Suffescom Solutions Pvt. Ltd Full time

**Job Brief**:
We are looking for a technically savvy Customer support executive who possesses a strong drive for results. Duties for the customer support executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on-boarding and training clients, and minimising churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

**Responsibilities**:
Review customer queries and concerns and seek to improve all aspects of the customer experience with the company.
Will be responsible for cross selling and Up selling as per the client's needs.
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
Look at customer performance data on a daily basis and communicate areas of opportunity.
Ensure retention and satisfaction of all assigned clients
Identify patterns among customer performance and contribute towards developing best practices, FAQs and knowledge base for using the Company platform.
Ensure customer satisfaction. Identify any potential issues proactively before the customer reports them.

**Requirements**:
Excellent written and verbal communication skills.
Demonstrated ability to increase customer satisfaction
Willingness to work in the US time zone is a must.
Experience in a prior customer success or customer support role is a must.
Must have good troubleshooting skills.
Experience in dealing directly with International customers will be an advantage.

**Benefits**:
On time salary
Inter
- Tech work
Skill up-gradation training's
Soft skills training's
Rewards and recognition's
Weekly de-stressing activities

**Salary**: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment

Schedule:

- Evening shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7580081322

  • Customer Success Executive

    7 days ago

    Mohali, India Jungleworks Full time

    Job Title: Customer Success Executive - Trainee Location: Mohali, India Summary: Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long -term relationships. ​Your Roles and Responsibilities: • Manage relationships with International clients to ensure successful onboarding, product adoption,...

  • Customer Success Executive

    2 weeks ago

    Mohali, Punjab, , India Jungleworks Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Title: Customer Success Executive - Trainee Location: Mohali, India Summary: Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long -term relationships. ​Your Roles and Responsibilities: • Manage relationships with International clients to ensure successful onboarding, product adoption,...

  • Customer Success Executive Female

    4 days ago

    Mohali, India Boost Tech Full time

    **We are hiring** **About**: **T**his organization is an event enhancing platform for companies who want to bring people closer and build inclusive, genuine interactions for their conferences, customer events, or employee engagement activities in any setting: live, virtual, or hybrid. From the humble roots of a mobile app, Ventla has grown into supporting...

  • Customer Success Manager

    8 hours ago

    Mohali, Punjab, India JungleWorks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job InformationDate Opened10/06/2025Job TypeFull timeIndustryCustomer ServiceWork Experience5-8 yearsCityMohaliState/ProvincePunjabCountryIndiaZip/Postal Code140603Job DescriptionProduct: Job Location: MohaliMode: Work from Office, UK ShiftWe are seeking a proactive and results-driven Customer Success Manager for our Evermile product to ensure our merchants...

  • Customer Success Support

    4 days ago

    Mohali, India SRP US Logistics Full time

    **Customer Success Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...

  • Customer Success Support

    2 days ago

    Mohali, India SRP US Logistics Full time

    **Customer Success Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. Planning the training and standardization of service delivery. - Monitoring the work of individual...

  • Customer Success Manager

    2 weeks ago

    Mohali, Punjab, India Rebuildapps Technologies Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Job Title: Customer Success ManagerLocation: Mohali (Phase 8B)Employment Type: Full-time | On-siteAbout the Role:We are looking for a Customer Success Manager with 0.6–1 year of experience to join our growing team. This role is perfect for someone who is passionate about building client relationships, understanding customer needs, and ensuring their smooth...

  • Customer Success Manager

    2 weeks ago

    Mohali, Punjab, , India Jungleworks Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Product: ;\/span> Job Location: Mohali Mode: Work from Office, UK Shift  We are seeking a proactive and results -driven Customer Success Manager for our Evermile product to ensure our merchants achieve outstanding results with Evermile. In this role, you'll be instrumental in driving platform usage, identifying upsell opportunities, and achieving revenue...

  • Customer Success Associate

    6 days ago

    Mohali, Punjab, India BJS Distribution & Storage & Couriers Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Experience: Minimum 1 Year (Freshers with strong communication skills may also apply)Qualification: Graduate (any stream)Location: IT Park, MohaliShift Timing: As per UK Shift TimingsWorking Days: 5.5 DaysRole Overview:We are seeking a customer success associatewho can deliver a seamless experience across voice and non-voice channels. This role involves...

  • Client Success Executive

    1 week ago

    Mohali, India Revclerx Pvt Ltd Full time

    **JOB DESCRIPTION**: - Own and oversee the customer for the entirety of their journey with us. You will proactively drive adoption, platform optimization, and organizational alignment. Conduct regular business reviews, aligning clients, and internal teams to achieve stated objectives. - Act as a product expert advising them on best practices and how others...