Customer Success Manager

7 hours ago

Mohali, Punjab, India Master Software Solutions Full time ₹ 2,08,000 - ₹ 8,99,549 per year

Responsibilities

  • Serve as the primary point of contact for assigned clients, building strong and trusted relationships.
  • Develop a deep understanding of client goals, workflows, and challenges to drive effective adoption and usage of the platform.
  • Guide and train clients on product features, updates, and best practices to maximize value and user satisfaction.
  • Monitor customer engagement to identify risks, opportunities for upselling, and potential areas for account expansion.
  • Manage and resolve customer inquiries or issues promptly, coordinating with cross-functional teams such as Support, Product, and Engineering.
  • Track and report on account health, customer satisfaction metrics, and renewal timelines.
  • Maintain accurate and up-to-date client records within CRM tools (HubSpot, Excel, etc.).
  • Conduct periodic check-ins, QBRs, and structured feedback sessions to ensure alignment and long-term success.
  • Collaborate closely with onboarding and product teams to ensure seamless client transitions and strong product adoption.
  • Document and monitor onboarding progress using internal tools, ensuring all milestones are met.
  • Gather and act on client feedback post-onboarding, ensuring a smooth transfer of accounts to the Customer Success lifecycle.
  • Continuously evaluate and enhance onboarding and customer success processes to improve efficiency and customer outcomes.

Job Types: Full-time, Permanent

Pay: ₹208, ₹899,549.80 per year

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Paid sick time
  • Provident Fund

Work Location: In person

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