Client Success Manager

3 days ago

Mohali, Punjab, India Suffes Com Full time US$ 40,000 - US$ 80,000 per year
  • Review Client queries and concerns and seek to improve all aspects of the Client experience with the company.
  • Will be responsible for cross selling and Upselling as per the client's needs.
  • Maintain a detailed understanding of products and services, assist Clients with questions and suggest the best products for their needs
  • Look at Client's performance data on a daily basis and communicate areas of opportunity.
  • Identify patterns among Client's performance and contribute towards developing best practices, FAQs and knowledge base for using the Company's platform.
  • Ensure Client satisfaction. Identify any potential issues proactively before the Client reports them.

Requirements

  • Excellent writing and verbal communication skills.
  • Willingness to work in the US/UK time zone is a must.
  • Experience in a prior Client success / Account management or Client support role is a must.
  • Experience in dealing directly with International clients will be an advantage.
  • Must have good troubleshooting skills.

Benefits

  • 5 Day working
  • On time salary
  • inter- tech work
  • Skill upgradation trainings
  • Soft skills trainings
  • Rewards and recognitions
  • weekly de-stressing activities

Job Information

Date Opened

10/29/2025

Industry

IT Services

Job Type

Full time

Work Experience

1-5 years

City

Mohali

State/Province

Punjab

Country

India

Zip/Postal Code

160071

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